Health Centre Receptionist - Bransholme Health CentreNHS
Job summary
You'll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed. You'll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You'll work closely with clinical and admin teams to ensure patients are directed and supported with care. For informal enquiries please contact Sharon Douglas on telephone number 07646 88468 If you require an alternative method of communication, please e-mail [email protected] for further information on this post.Previous applicants need not apply
Main duties of the job
What you'll do:
- Welcome patients and visitors in a friendly, professional way
- Manage a busy reception, including answering calls and booking enquiries
- Direct patients to appointments and support clinical teams
- Keep records accurate and up to date using digital systems
- Provide flexible cover across reception sites when needed
What we're looking for:
- Strong organisation skills with good attention to detail
- Clear communication and a calm, approachable manner
- Flexibility to work across different sites and shift needs
- Level 3 qualification in Business Administration or Customer Service, or equivalent experience
- Word processing skills to OCR Level 2 or ICDL standard
- Experience in an NHS setting is helpful but not essential
We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone. The post is a mobile role covering the 17 health centres in Hull and East riding
Job description
Please see the job description and person specification attached to this job advert for full details on the role.
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP yo have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
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