Clinical Office Administrator, Respiratory (25 hrs post)NHS

Ashford & St. Peter's Hospitals NHS Foundation Trust

Chertsey, KT16 0PZ Permanent £27,106 to £28,850

Posted 16 September 2026 Closing date 18 September 2026

Chertsey Rail Station (1 mile, direct) Heathrow Terminal 5 Underground Station (6.6 miles, direct) Elmsleigh Bus Station (3.9 miles, direct)

Job summary

PART-TIME 25 HOURS

Please note; Sponsorship is NOT available for this post.

An amazing opportunity has come up within the Respiratory department for an Clinical Office Administrator.

We're looking for a motivated Clinical Office Administrator to join us on a permanent basis. This role is central to our mission of delivering exceptional care, involving varied office tasks, coordinating appointments as per instruction, and working closely with our clinic office coordinators, pathway trackers, management and the extended Respiratory team to ensure a smooth administrative experience for our patients.

If you are a highly motivated individual who takes personal responsibility in what they do, whilst having a customer/patient focus with extensive secretarial or administrative experience gained in a busy environment, then we would love to hear from you.

Main duties of the job

Using Powerchart on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
To scan and file patient results, letters and medical correspondence
To liaise with the ambulatory pleural unit team and booking the the clinics
To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow-up appointments are booked as soon as results are known and are available for clinic appointments.
Assist with the delivery of the 18 week RTT pathway
To highlight any changes which could impact patient care and delivery of patient pathway targets (DNAs, change of appts etc)
To liaise directly with patients to book, cancel, and rebook any outpatient appointments.
To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.
Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
Support the Clinical Office Coordinators with their workload when required.
Manage changes in clinic templates as directed by the Service Manager.
Answer and respond to emails
Assist with office telephone calls
Working as part of the office team

Job description

Job responsibilities

Main Duties and Responsibilities:

Using Powerchart on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
To scan and file patient results, letters and medical correspondence
To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow-up appointments are booked as soon as results are known and are available for clinic appointments.
To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy.
To liaise directly with patients to book, cancel, and rebook any outpatient appointments.
To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients follow-up appointments.
Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
Support the Clinical Office Coordinators with their workload when required.

General:

Attend regular team meetings arranged by Team Leader.
Deal with patient queries effectively by telephone, letter, and email.
As part of a team with other Clinical Office Administrative Coordinators, secretarial/admin cover from Monday to Friday within office hours as agreed with Team Leader. Hours and days to be agreed on successful interview.
Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

Excellent pension scheme and annual leave entitlement
On-site Nurseries
On-site staff cafes
On-site parking
Support in career development
Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit:www.asph-careers.org

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