Ward ClerkNHS

Job summary

A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Medical and Frailty Same Day Emergency Care Department at Huddersfield Royal Infirmary. We have two part time vacancies available.

The successful candidates must be able to work our range of shifts covering Medical and Frailty SDEC as well as the Medical Day Case Unit 7 days a week including bank holidays.

Our current shifts are:Monday to Friday - 08:00 to 20:00 and 08:00 to 18:00

Saturday and Sunday - 08:00 to 16:00

We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people. You will be the first point of call for patients arriving on the department as well as telephone contact with GP's, outpatient clinics, patients, relatives and other members of the multidisciplinary team.

The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential.

Please see the job description and the person specification for further details

Main duties of the job

• Book patients on to the system on arrival, using the electronic computer system.
• Transferring patients from and to other areas.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel appointments.
• Book required transport for patients in Medical and Frailty SDEC as well as Medical Day Case Unit.
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

Job description

Please see detailed job description and person specification for further information.

If any further information is required contact Jade Murdock, Lead Nurse for Medical and Frailty Same Day Emergency Care.

About us

Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.

The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others