Band 8a Service Manager – Medicine Care GroupNHS

Job summary

We are seeking an experienced Service Manager to join our Medicine Care Group, leading Respiratory and Renal services.

Working with the General Manager, Clinical Leads and senior nursing colleagues, you will provide operational leadership across elective and non-elective care, cancer pathways and diagnostics.

You will lead on:o Service improvement and transformationo Patient flow, access and pathway redesigno Performance and service recoveryo Workforce planning and productivityo Medical staffing and financial managemento Quality, safety and patient experienceo Partnership working across teams

Using data and insight, you will identify challenges, lead sustainable improvements and deliver measurable results for patients and staff.We are looking for a confident, collaborative and solutions-focused leader with experience managing complex services in an acute healthcare environment. Strong communication, influencing, analytical and organisational skills are essential.

Specialist experience across every service is not required. We value breadth of experience, leadership capability and a proven ability to deliver.

If you are ready to shape services, lead change and make a tangible difference, we would encourage you to apply.

Main duties of the job

Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.

Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.

Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.

Work in partnership with the Information Department to provide specialty specific reports which feedback performance to the General Manager and other senior staff.

Job description

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 Ext. 5110. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

About us

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.

We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.