Health Care Assistant (HCA)NHS

Job summary

Healthcare Assistant Rowden Surgery

Rowden Surgery has a rare opportunity for an experienced Healthcare Assistant (HCA) to join our friendly and growing nursing team.

We are looking for a motivated and compassionate individual with experience in general HCA duties within a GP practice or healthcare setting. Applicants must have completed the Care Certificate (or equivalent).

Hours are negotiable for the right candidate, working days will include Tuesdays (until 8pm), Wednesdays and Fridays, with some weekend working as part of our extended access service.

If you would like to join a supportive practice team committed to providing high-quality patient care, we would love to hear from you.

Please see the job description for full details of the role and responsibilities.

Main duties of the job

The successful applicant will play a key role in supporting the delivery of high-quality patient care within the practice. The post will primarily involve undertaking a wide range of HCA duties including Phlebotomy ECG's Dressings LTC reviews and sample handling.

There is scope to develop the role further depending on the successful applicants existing skills and experience. Opportunities may be available to expand responsibilities and undertake additional duties, supported by appropriate training and professional development.

Job description

JOB DESCRIPTION and PERSON SPECIFICATION

JOB TITLE: Phleobotomist

REPORTS TO: Nurse Manager

ACCOUNTABLE TO: Partner with responsibility for the Nursing function

Key Working Relationships

• Members of the nursing team
• GPs
• Members of the management team
• Care navigation and administration team.
• Patients
• Community staff

Job Summary:

The post holder works under indirect supervision of the Nurse Manager and undertakes task and duties delegated by the Nurse Manager or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients and following policy and procedures.

To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)

Job Responsibilities

Clinical

Undertake, record, and follow guidelines for the tasks for which you have received appropriate training:

Venepuncture

Blood Pressure

Dressings

ECG's

Urinalysis and preparation of specimens for investigation by the pathology laboratory

BP,Height and weight body mass index

Prepare and maintain environments and equipment.

To promote health and wellbeing within the practice population

Give accurate and appropriate information to patients and groups within own competence.

To record all consultations within the clinical system

Respond to medical emergencies.

Ensure that the principles of Infection Control are always adhered to.

Screen new patients to research studies within areas of competence,

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

PERSON SPECIFICATION - POSITION OF PHLEBOTOMIST / HCA

ESSENTIAL REQUIREMENTS andDESIRABLE REQUIREMENTS

Knowledge & Experience:

• Good general education with demonstrable ability in Mathematics and English Language desirable
• Experience of maintaining and manipulating computerised and/or paper-based data/information

Abilities & Aptitudes:

• Ability to handle face to face and telephone enquiries in a professional manner.
• In communication, ability to assess any given situation and to respond in the appropriate manner, with a high degree of tact & diplomacy.
• Ability to organise and prioritise work, and to adhere to deadlines and targets.
• Ability to handle information securely and confidentially.
• Ability to work cooperatively as part of a team.
• An understanding of the requirements in shaping the image of a customer orientated organisation, when working as a first point of contact member of staff
• Ability to work on own initiative dealing with confidential issues.
• Able to work efficiently and with a great degree of accuracy.

Abilities & Aptitudes:

• Aptitude to adapt working style to meet the needs of the patient.
• Aptitude to use standard office equipment efficiently.

Knowledge and Experience:

• Experience of working in a GP Practice or NHS environment
• An awareness of equal opportunities
• An awareness of Health and Safety within the workplace
• Experience of working in a service orientated environment

Other Job-Related Requirements:

Flexibility in relation to working hours

Venepuncture Adult

Venepuncture Child 12 and over

Blood pressure monitoring

Wound care

Health Promotion including smoking cessation, weight management & alcohol

Urinalysis

About us

Established in 1830, Rowden Medical Partnership has been serving the local community for almost 200 years. Today, our experienced and supportive team includes seven GP partners, ten salaried GPs and 21 nurses, all working together from our modern, purpose-built premises at Rowden Surgery.

We provide care for more than 19,900 patients and foster a friendly, inclusive and collaborative working environment where all team members are valued and encouraged to contribute their ideas and expertise. We are committed to supporting professional development and creating opportunities for staff to expand their skills and progress within their roles.

Located adjacent to Chippenham Community Hospital, our surgery offers an attractive and accessible working environment

Staff benefits include free on-site parking, complimentary fresh fruit, regular team meetings to ensure colleagues remain informed and engaged with developments across the practice, and access to ongoing clinical training and development opportunities as required.

Joining Rowden Medical Partnership means becoming part of a dedicated team that values continuity of care, mutual support and delivering the highest standards of patient-centred healthcare.