Administration Service Manager (Specialist Children's Services)NHS
Job summary
An exciting secondment/fixed term opportunity has arisen for an enthusiastic, dynamic and motivated Band 5 Administration Service Manager to join the Children's Administration team for Specialist Children's Services.
The post is responsible for leading and developing Children's Services administration teams, ensuring the delivery of high-quality, efficient, and patient-focused support services across the Trust. Working collaboratively with clinical, operational, and administrative colleagues, the role provides leadership in workforce planning, service improvement, and change management, while fostering strong partnerships to support effective service delivery and positive outcomes for children, young people, and their families. This is a full-time post based at Norwich Community Hospital. The post is available as a fixed term contract or secondment for 12 months. Please ensure you obtain line manager agreement before applying. Please note that interviews will take place in person at Norwich Community Hospital.
Main duties of the job
To lead, line manage, motivate and supervise administration staff at different levels with responsibility for effective workforce planning. To lead on and support with the delivery of effective and efficient administration services across all Trust operational administration teams.
To lead in areas of change including reviewing and updating processes; working closely with both administration and health colleagues to deliver a quality service. Partnering with our clinical service operations to provide a resilient and quality service that meets the needs of patients and service delivery. To participate in operational and strategic meetings to build positive relationships across the Trust and to promote partnership working with the administration service.
- Line Manage up to 40 members of staff over various teams in Children's Administration Services.
- Manage absence and staff performance in line with Trust policy.
- To ensure admin teams have enough cover to support service delivery and the patient pathway.
- Review and update administrative systems and processes in line with service expectations.
- To be a delegate budget manger ensuring all pay and non-pay each month is correct.
- To review and manage incidents within the administration service.
- To build working relationships with the clinical teams the admin services support.
- Oversee effective waiting line management in line with KPI's and an 18 week patient pathway.
Job description
For full details about the role, main responsibilities, and requirements, please refer to the job description.
About us
We are a supportive team committed to improving outcomes for children and young people. This role offers an opportunity to make a meaningful difference whilst developing your career in a fast paced and rewarding environment.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
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