General Practice ManagerNHS

Job summary

We are seeking an organised, proactive, and delivery-focused Practice Manager to lead the operational management of Greenford Road Medical Centre.

This is a senior leadership role that goes far beyond the day-to-day administration of a GP practice. You will be responsible for ensuring the effective operation of the practice, providing strategic oversight of performance, workforce planning, service delivery, governance, and continuous improvement.

This is an excellent opportunity for an experienced manager who thrives in a fast-paced environment, enjoys leading people and services, and is passionate about making a meaningful difference within primary care.

Main duties of the job

We are seeking a full-time individual to work 37.5 hours per week, providing senior operational and performance leadership across the multidisciplinary Allied Health Professional (AHP) workforce. The postholder will be responsible for ensuring services are delivered efficiently, teams are supported to perform at their best, and patient care remains at the centre of everything we do.

This role is focused on driving high-quality, productive and accountable services through effective workforce management, performance oversight and continuous improvement. The successful candidate will take ownership of operational delivery, proactively identifying challenges, implementing solutions and supporting teams to achieve agreed objectives.

Combining strategic thinking with strong operational leadership, you will use data, insight and performance metrics to inform decision-making, improve outcomes and ensure services are delivered within financial and capacity constraints.

We are looking for a confident, commercially aware and detail-oriented leader who can work autonomously, build effective relationships with clinical and senior leaders, and take responsibility for delivering results with minimal supervision.

Job description

As Practice Manager, you will work closely with the GP Partners, clinical and administrative teams to ensure high-quality, safe, and efficient services are delivered to our patients. You will lead and support a multidisciplinary workforce, fostering a culture of accountability, collaboration, and excellence while ensuring the practice meets its contractual, financial, and regulatory obligations.

The successful candidate will have strong operational leadership skills, the ability to manage change, and a track record of improving performance and patient experience. You will be confident using data and insight to drive decision-making, identify opportunities for improvement, and support the achievement of organisational objectives.

Working in partnership with clinicians and the wider practice team, you will provide the operational structure, leadership, and oversight required to ensure services run effectively, staff are supported to succeed, and the practice is well positioned to meet the evolving needs of its patients and the wider NHS.

Main duties of the job

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or followup and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses dont linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes

About us

Greenford Road Medical Centre is a well established General Practice located in the heart of Greenford, serving the local community with a comprehensive range of primary care services. The practice is committed to providing high quality, patient-centred care, supporting the health and wellbeing of its diverse population through accessible, responsive, and coordinated healthcare services.

The practice offers a broad range of services including chronic disease management, preventative healthcare, vaccinations and immunisations, NHS Health Checks, family planning, child health services, cancer screening, minor surgery, and support for patients with long-term conditions. The practice also promotes healthy lifestyles and works closely with local healthcare providers to ensure patients receive the right care at the right time. As an active member of the NGP Primary Care Network (PCN), the practice collaborates with neighbouring practices and local partners to enhance access, improve health outcomes, and develop innovative models of care for the population it serves.