Bank Ward ClerkNHS

Job summary

This is an exciting opportunity to join our ward clerk bank team, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who is flexible to work ad-hoc shifts to cover absence within the substantive team. (Shift patterns are 0730-2000, 0730-1330, 1400-2000). They must have a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Main duties of the job

The post holder will be required to greet patients and visitors on the ward, as a first point of contact. They will admit/discharge and transfer patients on an in-house database, contributing to patient flow, answer telephone enquiries, arrange transport for patients and support the clinical team with accurate data entry. Maintain accurate patient records, electronic and paper, ensuring all documentation is filed and stored in accordance to trust policy. Communicate with ward multi-disciplinary teams and external partners. The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationery are ordered and kept stocked up.

Job description

Please see the Job Description for further information, as well as a full list of duties and responsibilities.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.