Clerical Officer Central BookingsNHS
Job summary
Are you an organised and customer-focused administrator who enjoys helping people? Do you thrive in a busy environment where no two days are the same?
We are looking for a Radiology Booking Officer to join our friendly Radiology team at Yeovil Hospital on a weekend basis. This is a rewarding opportunity to play a vital role in supporting patient care by ensuring appointments are booked efficiently and patients receive an excellent experience from the moment they arrive.
As the first point of contact for many patients, you will be welcoming visitors to the department, managing appointments, and supporting the smooth running of radiology services across the Trust and peripheral hospitals.
Hours areSaturday & Sunday, 08:30 - 16:00.
Main duties of the job
Working within a busy appointments and reception team, you will:
- Welcome and check in patients attending for scans and X-rays
- Provide a professional and friendly service both face-to-face and over the telephone
- Book, amend and reschedule radiology appointments in line with clinical priorities and Trust policies
- Ensure patients receive the information and preparation guidance needed for their procedures
- Liaise with clinicians, specialty teams, GP practices and community hospitals
- Maintain accurate patient records using Trust IT systems
- Support the management of appointment capacity and short-notice cancellations
- Help ensure patients receive timely access to diagnostic services
- Provide administrative support and assist with general office duties as required
If you're a motivated administrator who enjoys working with people and wants to make a real difference to patient care, we'd love to hear from you.
Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.