GP receptionistNHS
Job summary
Be the welcoming face and vital heartbeat of a busy, patient-centred GP practice. As a Receptionist, youll play a key role in ensuring patients feel supported, listened to and guided to the right care at the right time, while working closely with a friendly, multidisciplinary healthcare team across our sites. This is a varied, people-focused role where no two days are the sameperfect for someone who thrives on organisation, communication and making a real difference.
You should work with us if you are motivated by purpose, value teamwork, and want to contribute to high-quality healthcare in your local community. We offer a supportive environment, opportunities to learn and develop, and the chance to be part of a practice that truly puts patients at the heart of everything it does.
About the Role: We are ideally seeking someone to work 19.5 hours per week, Tuesday 7.45 - 6.30 and Thursday 7.45 - 6.30.
Main duties of the job
This role focuses on being the first point of contact for patients and ensuring their experience with the practice is smooth, respectful and efficient. You will manage day-to-day interactions at reception and on the phone, help patients access the right services, and support the clinical team by handling information accurately and sensitively. Working across multiple sites, youll play an important part in keeping the practice running effectively, balancing patient needs with administrative tasks in a fast-paced healthcare environment.
Job description
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Once trained clinically code data on EMIS
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
p. Assign the room users to their allocated working space
About us
Buxted Medical Centre, incorporating our East Hoathly and Manor Oak (Horam) branches, is a welcoming and forward-thinking practice based in a purpose-built facility in the heart of the Sussex countryside. As a GP Training Practice and proud member of the Greater Wealden PCN, we are committed to delivering exceptional care in a supportive and collaborative environment.
We are a busy, friendly, and expanding three-partner practice, currently caring for a population of approximately 16,000 patients across our dispensing sites. To support our growing services, we are looking to recruit a receptionist to join our experienced team, working flexibly across our sites.