Referral AdministratorNHS

Job summary

We are looking for a dedicated individual to join the team working in a busy GP Practice.

The successful candidate will be part of a team offering admin support for 16000 patients. The workload is demanding and the successful candidate will need to enjoy a fast-paced environment, think on their feet and be flexible for office cover. The role requires someone with a keen eye for detail and proficient use of IT packages covering the Microsoft Office suite and clinical systems.

Interviews to be held week commencing 21 September 2026

***Please note this vacancy may close early due to a high number of applicants ***

Main duties of the job

Main duties include

Administration of e-Referrals

Patient enquiries

Inviting patients to come in to surgery for follow-up etc.

Job description

Position:

Referral Administrator

Hours:

24 - 37 per week

Duration:

Permanent

Report to:

Admin Team Leader

Job Purpose:

To provide amin support to doctors, nurses, the Practice Manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.

Key Areas:

Patient services; Admin support for Clinicians and wider team Key Points:

Managing referrals through the e-Referral system. Understanding referral routes and use of relevant forms and templates

Carrying out assigned tasks from both clinical professionals and the wider team.

Dealing with patient enquiries

Inviting patients into the surgery to discuss the results of recent investigations

Typing of clinical letters, patient referrals, non-NHS letters and reports

Arranging and assisting with meetings including minute taking as required

At all times observe the strict rules of confidentiality

Work within practice policies and guidelines

This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.

About us

Eastgate Medical Group is a GP practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Symphonie PCN in Hull and the Yorkshire Coast and Wolds PCN in East Yorkshire, we are a forward thinking organisation striving to provide high quality patient care.

The team is led by 9 GP-partners, supported by Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The clinical team is supported by well-trained Care Navigators and Administrators. The Hornsea and Aldbrough sites have in-house dispensaries.

We encourage and support the personal development of staff, and are looking for the right person for our team.