Service ManagerNHS

Job summary

Job title: Service Manager Hours: Monday-Friday, 37.5 hours per week (Participation in management weekend on-call rota required). Location: Maypole, South Birmingham InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Following the Michael Richards report, in which it was highlighted that diagnostic services should be delivered taking a new approach to provide more accessibility to people in the community away from acute settings, we at InHealth are excited to be partnering with the NHS to develop new Community Diagnostic Centres to support this vison. Right now, we are looking to recruit a Service Manager in Maypole who will be the CQC registered manager. You will be responsible for the oversight and day to day running of the facility, ensuring its smooth operation and compliance with all governing bodies. As an InHealth Service Manager you will be responsible for service and clinical leadership, operating in accordance with local guidelines and company policies to deliver a service that is aligned to contractual and governance requirements.

Main duties of the job

Ensuring the service delivers the highest standard of patient care whilst meeting customers expectations. Ensuring the building is maintained and well kept, clean and in line with IPC standards and all issues surrounding this are escalated to line management. Upholding the requirements of all regulatory standards, holding the position of CQC registered manager, and ensuring you work within the budgets you are responsible for. Managing the rota for the department, ensuring sufficient employee resource availability through effective planning Overseeing all day to day activity across a 7 day service. Ensuring you are kept up to date on all InHealths processes and procedures. Responsible for ensuring that staff are recruited, inducted, trained and supported well in line with InHealth policies for Radiography, Respiratory and Phlebotomy. Ensuring good communication is maintained and encouraged with the team and all stakeholders. Ensure KPIs and reports are kept up to date and shared at appropriate intervals with stakeholders.

Job description

Hours: Monday-Friday 37.5 hours per week on site  (Participation in management weekend on-call rota required).

Closing Date: Friday 21st August InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide.

Following the Michael Richards report, in which it was highlighted that diagnostic services should be delivered taking a new approach to provide more accessibility to people in the community away from acute settings, we at InHealth are excited to be partnering with the NHS to develop new Community Diagnostic Centres to support this vison.

Right now, we are looking to recruit a Service Manager in Maypole, South Birmingham who will be the CQC registered manager. You will be responsible for the oversight and day to day running of the facility, ensuring its smooth operation and compliance with all governing bodies.

As an InHealth Service Manager you will be responsible for service and clinical leadership, operating in accordance with local guidelines and company policies to deliver a service that is aligned to contractual and governance requirements.

What you are responsible for:

• Ensuring the service delivers the highest standard of patient care whilst meeting customers expectations.
• Ensuring the building is maintained and well kept, clean and in line with IPC standards and all issues surrounding this are escalated to line management.
• Upholding the requirements of all regulatory standards, holding the position of CQC registered manager, and ensuring you work within the budgets you are responsible for.
• Managing the rota for the department, ensuring sufficient employee resource availability through effective planning
• Overseeing all day to day activity across a 7 day service. Ensuring you are kept up to date on all InHealths processes and procedures.
• Responsible for ensuring that staff are recruited, inducted, trained and supported well in line with InHealth policies for Radiography.
• Managing the Radiography team
• Ensuring good communication is maintained and encouraged with the team and all stakeholders.
• Ensure KPIs and reports are kept up to date and shared at appropriate intervals with stakeholders.

We are looking for someone who has:

• A BSc in diagnostic radiography or equivalent would be desirable
• Management experience in healthcare
• Experienced in leading teams with the ability to coach and mentor.
• Good understanding of CQC fundamental standards, Health & Safety, Infection Control, the Data Protection Act and Caldicott Principles
• Ability to remain calm under pressure.
• Well developed in organisational and time management skills, and able to prioritise conflicting demands
• The ability to motivate and lead, with a desire to exceed expectations.
• Excellent verbal and written communication skills

You should apply if you have experience:

• In the above areas.
• Managing teams.
• Working within a multi-disciplinary team
• Working with imaging equipment in a hospital, community or mobile environment desirable
• With Recruitment and Retention

About us

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InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.