Operations ManagerNHS

Job summary

Are you an experienced healthcare operations professional ready to make a real impact in primary care?

We are looking for an experienced and proactive Operations Manager to join a busy GP practice in Rushden, Northamptonshire.

This is a fantastic opportunity for an operationally focused manager who enjoys bringing structure, improving processes and supporting teams to deliver an excellent patient experience.

Working closely with the Central Operations Manager, GP Partners and clinical leadership team, you will take a lead role in the day-to-day operational delivery of the practice, ensuring that services run efficiently, teams are well supported and opportunities for improvement are identified and implemented.

Main duties of the job

As Operations Manager, you will be responsible for ensuring the practice operates effectively across its day-to-day services.

You will provide visible, supportive leadership to the administrative and operational teams, whilst working collaboratively with clinical colleagues to ensure that patient services are delivered safely, efficiently and consistently.

Job description

Your responsibilities will include:

• Supporting the day-to-day operational management of the practice.
• Leading, supporting and developing administrative and reception teams.
• Ensuring appropriate staffing levels and effective workforce utilisation.
• Monitoring staff rotas, workload and service capacity.
• Identifying operational pressures and implementing practical solutions.
• Reviewing and improving processes to increase efficiency and patient experience.
• Monitoring practice performance against agreed KPIs and operational targets.
• Supporting the delivery of access, appointment and demand-management initiatives.
• Working with clinical teams to improve patient pathways and operational processes.
• Supporting the implementation of new systems, processes and service developments.
• Ensuring practice policies and procedures are implemented consistently.
• Supporting compliance with CQC, NHS contractual requirements, health and safety and other relevant standards.
• Assisting with audits, inspections and preparation for CQC requirements.
• Supporting the management of complaints, incidents and significant events where appropriate.
• Identifying training and development requirements within operational teams.
• Supporting recruitment, onboarding, performance management and absence management.
• Working closely with HR and the Practice Manager on people-related matters.
• Supporting effective communication across the practice.
• Monitoring premises, facilities, equipment and operational resources.
• Working with external partners, suppliers, PCNs and other stakeholders as required.
• Producing operational reports and providing management information to support decision-making.
• Contributing to wider practice improvement and business development initiatives.

About us

Rushden Medical Centre is a GP practice serving the community in and around Rushden. With a strong and diverse clinical team, the practice provides comprehensive, patient-focused primary care designed to meet the needs of a growing population.

We offer an extensive range of general medical services, including routine and urgent appointments, chronic disease management, health screening, and enhanced services delivered by our multidisciplinary workforce. Our size allows us to combine the accessibility of traditional general practice with the resilience and breadth of expertise found in larger clinical teams.

Rushden Medical Centre is committed to delivering safe, effective care while continually improving patient experience. We embrace innovation, support staff development, and work collaboratively with local health and social care partners to ensure high-quality, responsive services for our community.