Heathcare Assistant - Proactive Neighbourhood CareNHS

Job summary

The Proactive Neighbourhood Care and Remote Monitoring service will support people living with frailty, complex needs and those who are housebound. The service will combine proactive home visiting, care coordination, remote monitoring and links into wider neighbourhood and Local Authority support.

The Healthcare Assistant will provide practical clinical and patient support across proactive home visiting and remote monitoring. The role will include onboarding calls, routine wellbeing contact, basic observations, equipment support and home visits completed within agreed protocols and under appropriate clinical supervision.

Main duties of the job

• Make onboarding and routine follow-up calls and explain how the service and monitoring equipment work.
• Undertake agreed observations such as blood pressure, pulse, oxygen saturation, temperature, weight and other basic checks within competence.
• Visit patients at home to support assessments, equipment setup, monitoring and agreed follow-up tasks.
• Record all information accurately and escalate abnormal readings or concerns immediately using agreed pathways.
• Support patient activation, self-monitoring and confidence in managing long-term conditions.
• Work closely with the care coordinator, GPs, frailty prescribers and wider neighbourhood team.
• Maintain equipment, supplies and infection prevention standards.
• Identify and escalate safeguarding, deterioration or welfare concerns.
• Contribute to service data, audits and patient feedback.

Job description

• Make onboarding and routine follow-up calls and explain how the service and monitoring equipment work.
• Undertake agreed observations such as blood pressure, pulse, oxygen saturation, temperature, weight and other basic checks within competence.
• Visit patients at home to support assessments, equipment setup, monitoring and agreed follow-up tasks.
• Record all information accurately and escalate abnormal readings or concerns immediately using agreed pathways.
• Support patient activation, self-monitoring and confidence in managing long-term conditions.
• Work closely with the care coordinator, GPs, frailty prescribers and wider neighbourhood team.
• Maintain equipment, supplies and infection prevention standards.
• Identify and escalate safeguarding, deterioration or welfare concerns.
• Contribute to service data, audits and patient feedback.

About us

The Primary Care Alliance CIC is a GP-led provider organisation delivering high-quality primary care services at scale across Berkshire West. Representing 36 member practices serving more than 580,000 residents, we work with general practice, Primary Care Networks, NHS Trusts, Local Authorities and the Integrated Care Board to deliver care closer to home.