ReceptionistNHS
Job summary
PLEASE SEND CVs ONLY TO APPLY TO - [email protected]
A receptionist / administrator is required for our busy inner-city practice in a purpose-built health centre.
Experience preferred but full training will be provided.
This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team.
You should be able to demonstrate excellent communication skills and experience of working in a GP Surgery or customer service would be a bonus.
Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.
The position is part time working 20 hours per week.
Flexibility of hours is essential to meet the needs of the business.
Suitable candidates will be expected to be available for both mornings and afternoons and for sickness and holiday cover.
Main duties of the job
- Call handling
- Online Triage Administration
- Reception (Front Office)
- Registrations
- Emails / admin / tasks
- Sample handling
- Scanning / Filing / Coding
Job description
The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.
Duties and Responsibilities
The post holder must be able to undertake all aspects of front-office reception and back-office administration functions. Duties may vary according to workload and staffing levels and will be carried out under the direction of the management team.
Reception & Patient-Facing Duties
- Provide cover at reception during practice hours, including handovers at shift changes and covering staff leave or sickness.
- Receive, assist and care navigate patients appropriately, either in person or by telephone.
- Telephone calls are answered promptly in line with the practice protocol
- Make external calls on behalf of the practice to patients or external agencies
- Manage the appointments system, including triage and booking, amending, and cancelling appointments.
- Organise requests for home visits and appropriate paperwork
- Handle difficult / distressed patients with tact and diplomacy
- Advise patients with regards to the practices complaints procedure
- Ensure the patients details are up to date e.g. correct telephone number
- Handle patient enquiries and signpost appropriately to clinicians or external services.
- Chaperone clinicians when requested in line with the practice chaperone policy
- Maintain a tidy and welcoming reception area, including displays and noticeboards.
- Register new patients and process patient deductions.
- Provide clear communication and guidance to patients in line with current practice policies.
Administrative Duties
- Ensure administrative tasks are completed in a timely manner.
- Manage incoming and outgoing mail, both paper and electronic.
- Process and action clinical documents via Docman, including coding and patient recalls.
- Process repeat prescriptions in line with practice protocols.
- Maintain accurate and up-to-date patient records, including data entry, locating records and re-filing
- Order and monitor office and clinical supplies, including stationery.
- Provide support to the clinical and administrative teams (filing, scanning, photocopying, data input).
- Liaise with EMIS / ICB IT Helpdesk when required.
- Requests from colleagues are responded to willingly
- Understand the need for continued training and self-development. Participating in any training programme implemented by the practice.
- Be aware of security measures within the practice to always ensure patient and staff security.
About us
We are a modern, friendly family orientated practice and have around 11000 patients, with 6 GPs offering a mix of routine and urgent on-the-day appointments.
Our team consists of a Practice Nurse, Pharmacist Advanced Practitioner, Clinical Pharmacist, Physician Assistant, Mental Health Practitioner and 2 HCAs.
We are a training practice and currently have 7 GP trainees at the practice as well as medical students.
Excellent supportive admin/reception team
We have two GP Partners, a Practice Manager, an Operational Manager and a Reception Team Leader all overseeing day-to-day operations.
We are part of the Clayton, Beswick and Openshaw Primary Care Network (PCN) and work collaboratively to deliver key services.
There is on-site parking, and you will automatically join the NHS Pension Scheme.