Administration Assistant - Maternity ServicesNHS
Job summary
The post holder will be a member of the Maternity Services' growing admin team to support midwives and obstetricians with admin and clerical duties.
This role will work closely with the Governance and Bereavement Midwives supporting them to complete reviews and reports in a timely manner, collection and delivery of notes and logging of data onto relevant spreadsheets. The post holder will also support preparation of agendas and minute taking for regular governance meetings. The post holder may be asked to communicate and relay non-clinical information to patients or other external teams.
The post holder will hold IT skills and be able to demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
Main duties of the job
Work collaboratively with the maternity governance team to arrange meetings with families and other healthcare professionals including external organisations.
To be responsible for the Perinatal Mortality Review Tool notifications on behalf of the governance team.
To oversee the daily function of the PMRT tool, including notification surveillance and supporting the team to ensure meetings comply with CNST standards.
Extract data from multiple sources for management of KPIs.
To oversee the daily/weekly function of the bereavement team failsafe process, including monitoring of patient pathways.
Ensuring accurate data for audits.
Respond to external and internal telephone and email queries in a polite and timely manner, support with general enquires, take messages referring to appropriate person.
Collation of agenda items and minute taking for meetings.
Communication with external teams to receive results.
Obtain Medical records.
Organising incoming and outgoing post, referring enquires to appropriate person if necessary.
Support with data collection for audit purposes.
Perform any other reasonable tasks that may be necessary for the efficient running of Maternity Services.
Ensure complaints/comments regarding services/patients are reported appropriately.
Attend relevant training sessions and meetings.
If in a patient facing area greet patients and visitors using the facilities in friendly and professional manner and support and direct them as appropriate.
Job description
Main responsibilities listed above.
See attached job description that provides full details of roles and responsibilities and personal specification for essential and desirable criteria for the role.
About us
Our Values
o Vision
We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.
We make decisions that are best for long term health and social care outcomes for our communities
o Openness
We communicate clearly to our patients, families and our staff with transparency and honesty
We encourage feedback from everyone to help drive innovation and Improvement.
o Integrity
We demonstrate fairness, respect and empathy in our interactions with people
We take responsibility for our actions, speaking out and learning from our mistakes
o Compassion
We take a person-centred approach in all our interactions with patients, families and our staff
We provide compassionate care and demonstrate understanding to everyone
o Excellence
We put quality and safety at the heart of all our services and processes
We continuously improve our standards of healthcare with the patient in mind