Receptionist and AdministratorNHS

Job summary

We are seeking a friendly, reliable, and efficient Receptionist/Administrative Assistant to join our busy GP Surgery team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering high-quality patient care.

This is a part-time position of 20 hours per week, working from 08:00am till 12:00pm

Main duties of the job

We are seeking a friendly and efficient Receptionist to join our busy GP Surgery team. The main duties include:

• Welcoming and assisting patients both in person and over the telephone
• Booking, amending, and cancelling appointments using clinical systems
• Managing patient enquiries with professionalism, empathy, and strict confidentiality
• Processing repeat prescriptions, test results, and medical documentation
• Providing administrative support to clinicians and the wider practice team
• Supporting the practice in meeting QOF and BQC KPI requirements
• Referring patients to the appropriate services or specialties as needed

Job description

• Greeting patients and visitors in a courteous and professional manner
• Answering telephone calls and managing appointment bookings
• Processing prescriptions, referrals, clinical letters, and samples
• Ensuring the reception area is tidy, organised, and welcoming
• Working as part of a team to support the smooth running of the practice
• Ensuring the delivery of safe, high-quality care to all patients
• Managing the amalgamation and processing of new patient records
• Following all practice policies and procedures
• Completing administrative tasks, including scanning, filing, and data entry
• Liaising with clinicians, patients, and external healthcare professionals
• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

About us

Alastair Ross Medical Practice is a well-established GP surgery located within Breightmet Health Centre, a modern, purpose-built facility. Our multidisciplinary team includes four General Practitioners, one Advanced Nurse Practitioner, a Healthcare Assistant, and a Practice Nurse, all dedicated to delivering safe, patient-centred, high-quality care to our community. We pride ourselves on offering a welcoming and supportive environment for both patients and staff.

What We Have to Offer

• Training and development opportunities to help you grow in your role
• A supportive and friendly team environment where collaboration is encouraged
• An open-door policy, promoting transparency, communication, and easy access to support from colleagues and management