Recruitment and ESR ApprenticeNHS

Job summary

Are you organised, enthusiastic and interested in developing new skills in a supportive team environment? Would you like to gain valuable workplace experience, earn a salary and achieve a recognised qualification at the same time?

This is an exciting opportunity to begin a career in recruitment, workforce systems and business admin. As an apprentice, you'll learn on the job, gain a recognised apprenticeship qualification, gaining practical experience and develop skills that will support your future career.

As part of one of our friendly team, you'll be supported by experienced colleagues who will help you build your confidence, develop workplace skills and gain an understanding of how People Services supports the delivery of high-quality patient care through our workforce.

From supporting recruitment campaigns and welcoming new colleagues to the Trust, to maintaining employee records you'll gain experience across a wide range of People & OD activities.

No previous experience in HR, recruitment or workforce administration is required.

We're looking for someone with a positive attitude, a willingness to learn and a passion for providing excellent customer service. In return, we'll provide the training, support and development opportunities you need to succeed.

Whether you're leaving school or college, looking for your first office-based role, or considering a new career path, this apprenticeship could be the first step towards a rewarding career within the NHS.

Main duties of the job

As part of our Recruitment & ESR Team, you'll learn how to provide administrative support that helps keep essential people processes running smoothly across the Trust.

Throughout your apprenticeship you'll receive support, training and practical experience whilst developing valuable skills in recruitment, workforce systems, customer service and administration.

A typical day may include:

• Supporting recruitment campaigns and helping candidates through different stages of the recruitment process, promoting Gateshead Health as a great place to work.
• Assisting with the preparation of employment documents and onboarding information for new starters.
• Learning how to accurately update and maintain employee records using workforce systems, developing valuable skills in workforce administration and data management.
• Developing customer service and communication skills through responding to telephone and email enquiries from staff, managers and applicants.
• Helping staff access workforce systems and services whilst building your knowledge of NHS processes.
• Handling confidential and sensitive information professionally and appropriately.
• Assisting with routine reports, data quality checks and other administrative activities that support the wider team.

Job description

The Apprentice Recruitment & ESR Assistant is an important member of the People & OD team.

Throughout your apprenticeship, you will be supported to:

• Be one of the first points of contact for recruitment and employee record enquiries.
• Provide a friendly, professional and helpful service to staff, managers, applicants and external organisations.
• Process information relating to recruitment, new starters and employee changes.
• Maintain accurate electronic records and ensure information is updated promptly.
• Prepare routine correspondence and employment-related documentation.
• Support the smooth running of recruitment and onboarding activities.
• Produce routine reports and undertake data quality checks.
• Help resolve straightforward system access issues and escalate more complex queries when required.
• Work closely with colleagues across the Trust to ensure information is accurate and deadlines are met.
• Handle personal and sensitive information appropriately, maintaining confidentiality at all times.
• Contribute ideas to help improve the service and the experience of our staff and applicants.

We're more interested in your potential than your previous experience.

You are likely to be a great fit if you:

• Enjoy helping people and providing excellent customer service.
• Are keen to learn and develop new skills.
• Have good attention to detail and take pride in getting things right.
• Are organised and able to manage a variety of tasks.
• Feel comfortable using computers and learning new systems.
• Have good communication skills and enjoy working as part of a team.
• Are reliable, positive and willing to take on new challenges.
• Are interested in developing a career in HR, recruitment, business administration or People Services.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.