Admin AssistantNHS
Job summary
To provide high quality, professional and comprehensive administration support to the Rheumatology team.
To support the Rheumatology team in the day-to-day administrative management of the high-cost drugs delivery and other administrative duties as required.
Main duties of the job
To provide high quality, professional and comprehensive administration support to the Rheumatology team as described in the job description.
To support the Rheumatology team in the day-to-day administrative management of the high-cost drugs delivery and other administrative duties as required.
Job description
1. Monitor homecare prescription requests for the clinical area and organise paperwork to ensure repeat prescriptions are processed in a timely manner.
2. Monitor email accounts and prioritise queries as appropriate e.g. chasing medication deliveries, liaising with patients, referring to the clinical team as appropriate.
3. Manage, collate and send completed homecare prescriptions to the homecare delivery companies and OUH Pharmacy Homecare team on a daily basis.
4. Support the clinical teams in registering new patients to homecare.
5. Provide active listening, reassurance, and support to patients and/or carers by telephone regarding medicine-related concerns and communicating and updating these to the clinical team at each stage, as appropriate.
6. Support the governance processes within the clinical team e.g. incident reports submission, governance meetings
7. Ensure that the databases for patients receiving high-cost medications are adequately maintained including medication trackers and Elfin databases.
8. To be able to use a variety of computer software, including Microsoft Office for Windows and other basic web design packages and publishing software.
9. Assist in producing reports as necessary and participating in data collection.
10. Be accountable for own actions and work without supervision whilst the line manager is not available for advice when required.
11. Assist in the training of new staff, including temporary staff
12. Any other reasonable administrative duties agreed with the line manager
13. Scan all incoming post and other paperwork into EPR.
14. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.
15. Day to day office duties as per service requirement.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.