Patient Flow (Urgent Care) ClinicianNHS
Job summary
An exciting opportunity has arisen to join our Urgent Care Service as Band 6 Patient Flow Clinician within Central Flow Hub.
This is a key role within the service, supporting the coordination of patient flow and bed management across CNWL, and working closely with internal and external partners to ensure safe, timely, and patient-centred admissions and transfers. The post offers an excellent opportunity for clinicians who are interested in developing their skills in clinical decision-making, system working, and operational leadership within urgent and acute mental health care.
All staff will receive supervision, support and training.
Main duties of the job
To work as part of the Central Flow Hub team, with responsibility for overseeing the daily coordination and management of bed availability across CNWL sites; and ensuring a smooth, efficient flow of patients by managing requests, tracking bed status, and facilitating timely transitions / admissions.
This is a high-impact role where any decisions made directly affect patient care and flow across the Trust. This role is integral in helping to create a responsive and efficient system that improves patient outcomes and enhances the overall service delivery.
Job description
Clinical Prioritisation and Decision-Making:To facilitate the safe admission of mental health patients, especially those in emergency situations (e.g., via Emergency Departments and HBPoS).
You will support the CFH Team manager inassessing and prioritising patients who require urgent care while balancing the demands of planned mental health assessments.
Responsibility for managing the safe inpatient placement of high-risk community patients, ensuring they receive timely, appropriate care in a safe environment, requiring both clinical knowledge and also a compassionate and patient-centred approach to care.
To ensure careful recording and monitoring of bed status and bed requests. Accuracy in managing data is crucial to ensure that all admissions and discharges are tracked efficiently and in real-time.
At times you will be the senior clinician on duty and will be responsible for the co-ordination and smooth running of the service.
Efficient Bed Management & Patient Flow:To manage bed resources effectively, including internal transfers and repatriation to and from other Trusts; ensuring beds are allocated efficiently to meet the fluctuating demands of the mental health urgent care system.
To be proactive in anticipating challenges in patient flow and bed management and develop strategies to address them, ensuring continuous improvement in the system.
To be able to address challenges and provide solutions in real-time, ensuring that all patient flow requests are managed efficiently, and that patients receive timely care.
To escalate cases promptly to team leader as required
To stay up-to-date with national targets, Trust objectives, and related policies, thus ensuring that bed management and patient flow practices are compliant and optimised to meet organisational and regulatory standards.
Collaboration and Communication:To use strong interpersonal and communication skills to work across other internal Trust teams and external Trusts, collaborating with emergency teams, clinicians, and other health professionals to ensure smooth patient transitions and the safe management of resources.
To provide bed management support across various CNWL sites and teams, using strong communication and coordination skills to manage requests, prioritise admissions, and ensure continuity of care for mental health patients.
About us
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.