Care CoordinatorNHS

Job summary

Are you someone who enjoys variety and thrives in a busy, fast-paced environment? Cornerstone Practice and Healthcare is looking for a Care Coordinator to join our team.

This role sits at the heart of how we deliver proactive patient care - leading our Local Enhanced Services (LES) portfolio, coordinating Multidisciplinary Team (MDT) and End of Life Care Support, and ensuring the practice meets its quality contract targets. You'll work across all four Cornerstone sites, using population health tools and data to identify patients who need support.

It's a role with real variety, where your work directly shapes how well patients are identified, reviewed and supported. You'll work closely with our GPs, nursing team and Quality Manager, using your organisational skills and eye for details to help deliver the best possible outcomes for our patients.

If you enjoy problem-solving, want a job where no two days are quite the same, and are looking for meaningful work with a practice that genuinely cares about its community, we'd love to hear from you.

Main duties of the job

Day to day, you'll make sure our administrative processes align with LES and other contract specifications, and carry out data verification checks so patients are correctly identified and coded for the care and reviews they need. You'll use population health tools and Emis searches to identify patients cohorts, then coordinates and support Multidisciplinary Team meetings, following up agreed actions.

You'll act as a key administrator link for End of Life Care coordination, help arrange nursing visits for housebound patients, and prepare monthly nursing clinics, flagging any gaps in cover.

You'll also ensure timely and accurate claims submission, and support colleagues across the practice in using the right resources and processes.

Throughout the week you'll liaise with hospitals, community services and the Integrated Care Board, monitor performance against agreed targets, and handle queries from patients and carers by phone and in person with consistent warmth, patience and professionalism.

Job description

This is a varied, hands-on role delivered across all four Cornerstone sites, sitting at the heart of how we deliver proactive patient care. Below is a summary of your key responsibilities - please see the attached job description for full details, including the complete list of duties the person specification.

Key Responsibilities

• Maintain a thorough understanding of contract requirements and implement administrative processes to align with the Local Enhanced Service (LES) specifications, including the Long-Term Conditions (LTC) LES and other locally commissioned services, ensuring maximum patient outcomes and income.
• Ensure timely and accurate claim submissions within required timeframes.
• Conduct data verification checks, correcting any incorrect or missed coding to ensure payment for all activity and quality control.
• Act as the primary administrative contact for wider healthcare partners and Multi-Disciplinary Team and End of Life Care coordination.
• Use population health and risk stratifications tools (e.g. the LSC population Segmentation Tool 'Aristotle', or equivalent) and EMIS Web searches to generate and batch-code patient cohorts against agreed clinical segments- for example, under the Long-term Conditions (LTC) LES: Population Health Management, Cardiovascular Disease, Respiratory, Serve Mental Illnesses, and place-based choices such as Diabetes or Frailty.
• Coordinate the delivery of Holistic Health Assessments and other LES-specific activity against agreed targets, monitoring progress and flagging shortfalls or areas of concern to the Quality Manager.
• Ensure accurate use of claim codes, batch-add codes and SNOMED CT coding relevant to LES and LTC activity.
• Support the organisation, coordination and delivery of practice/PCN/neighbourhood Multidisciplinary Team (MDT) meetings, including scheduling, preparing agendas, recording actions and following up outcomes.
• Provide administrative support for the coordination of housebound patient nursing visits, including monitoring of targets performance and pro-active clinic bookings.
• Prepare monthly nursing clinics; highlight provision gaps, arrange approved additional cover, and add sessions to the clinical system.
• Work under the direct supervision of the Quality Manager, ensuring adherence to best practice, and support colleagues in using correct resources, identifying training needs and highlighting areas for improvement.
• Monitor and report performance against targets as required, identifying and highlighting any areas of concerns.

Organisational and Professional Responsibilities

• Ensure patient feedback and complaints are recorded and addressed appropriately.
• Maintain a safe, secure and organised workspace, adhering to health and safety and infection control protocols.
• Comply with data protection laws, practice policies and professional standards;
• Contribute to the overall efficiency of the practice by supporting office systems and improving processes

This job description outlines the core responsibilities of the Care Coordinator may be subject to change in response to organisational needs.

About us

Cornerstone Practice and Healthcare is a multi-site GP practice caring for over 27,000 patients across four surgeries in Blackburn (Shadsworth Road, Lambeth Street, Mill Hill) and Oswaldtwistle (Rhyddings). We're led by a strong GP Partnership and supported by an experienced management and quality team, working closely with our Primary Care Network and wider health partners.

Rooted in a Christian ethos of service, dignity, compassion and integrity, we're committed to providing accessible, high-quality care to our community, including some of our most vulnerable and under-served patients.

Our admin, nursing and clinical teams work closely together across all sites, with a genuine culture of support, collaboration and continuous improvement. You'll be joining colleagues who take pride in getting the details right and who look out for one another in a busy, fast-paced environment.

We invest in our people: a full induction and ongoing training, health benefits and opportunities to develop your career within the practice.

If you're looking for a team that values what you bring and a role where your work genuinely matters, we'd love you to join us.