Band 4 Medical Secretary Supervisor - Colorectal and General SurgeryNHS
Job summary
The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their medical team. By personally assisting with the administrative workload, the Medical Secretary -- Supervisor will enable the Consultant(s) to optimise clinical commitment. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers. They will be responsible for the day-to-day training and supervision of other medical secretaries/clerical support workers.
Please note the position is for 28 hours per week.
Main duties of the job
To provide a comprehensive, confidential secretarial service to consultant(s) and their medical team, including managing diaries, organising meetings, preparing agendas, taking minutes, and coordinating case conferences, seminars, and travel. Work independently to tight deadlines, ensuring Trust standards and targets are met.
To handle complex clinical and non-clinical information daily, using initiative and judgement to respond to enquiries. To accurately audio type a wide range of documents including clinical correspondence, discharge summaries, medical reports, and complaint responses, demonstrating strong knowledge of medical terminology.
To draft clear and empathetic patient correspondence, and act as a key point of contact for GPs, healthcare professionals, patients, and carers, including those who may be distressed. Provide professional guidance and reassurance, ensuring communication barriers are addressed.
To manage patient pathways, track and action investigation results, and use hospital systems (HISS) and Microsoft Office to maintain accurate clinical records and correspondence. Coordinate theatre scheduling and ensure patients are prepared for procedures.
To supervise and support clerical staff, including training medical secretary trainees. Maintain efficient filing systems, assist with data collection, and ensure clinic and theatre changes are communicated in line with Trust policy.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.