SARC Operations Lead - MidlandsNHS

Birmingham, B36 8GH Permanent £46,000

Posted 19 August 2026 Closing date 3 September 2026

Stechford Rail Station (1.3 miles away) Birmingham Coach Station (4.1 miles away)

Job summary

About the Role

Location: Midlands. The base location will be the closest to the successful candidate's home. Working predominantly in the West Midlands with some ad hoc working expected across the Midlands, including the sites in the East

Horizon SARC - B36 8ND
The Glade, Bransford and Telford SARC - WR6 5JD and TF1 2BB
Grange Park SARC , Staffordshire - ST6 2JN
Blue Sky SARC - Nuneaton - CV10 7DJ
Willow Tree SARC - WS10 8SY.

Additional Locations:

Topaz Centre - NG5 6FZ
Millfield House - DE55 7BU
Juniper Lodge - LE3 6RJ

Salary: £46,000 per annum, based on 40 hours FTE per week, plus £3,000 car allowance. Hours: 40 hours per week Shift patterns: Monday - Friday, 9am-5pm. Some degree of flexibility required dependent on service needs.

Main duties of the job

Key Responsibilities will include:

Provide effective leadership to all staff in SARC contracts in the South.
To manage the client relationship with senior client stakeholders - ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
To maintain a highly visible presence to staff, NHSE & Police, and patients.
To act as a role model - leading on developing and embedding quality standards - in line with MHL policy and our regulators.
To ensure that high quality, evidence based, patient focused care is provided to all patients.
To ensure all client and company KPIs are met and reported on as required.
To oversee the rotas - ensuring compliance with client KPIs
To promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders.

Job description

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC). The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required.

We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service. As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

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