GP ReceptionistNHS
Job summary
Join our multi-disciplinary team as a Medical Receptionist and Care Navigator at Elliott Street Surgery, where your efficient and organised approach will be the first point of contact for patients and visitors.
Main duties of the job
The successful candidate will be working a minimum of 25 hours/week, daily Monday to Friday as per the staff rota and must work as part of the team and be flexible to cover colleagues annual leave/absence.
Surgery hours are 8.00am to 6.30pm.
Rota hours will include a mix of 8.00am starts and 6.30pm finishes.
Salary is dependent upon experience.
We offer NHS Pension.
Job description
There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The tasks include but are not limited to:
Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Use EMIS clinical system, Docman, AskmyGP, AccuRx plus any new systems to manage patient care
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Monitor and maintain the reception area
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Contribute to public health campaigns e.g., flu clinics, through advice or direct care
Support the practice non-clinical team, providing cover during staff absences
Action incoming emails when necessary
Scan patient-related documentation and attach scanned documents to patients healthcare records
About us
Over the past 20 years the current Partners have established an organised and supportive team of GPs, GP trainees, nurses, clinical pharmacists, ARRS staff and admin support, as well as being a training practice.