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Newcastle-under-Lyme Customer Service & Admin

Care Home AdministratorNHS

Newcastle under Lyme, ST5 2TA Permanent £25,350
Posted 18 August 2026 Closing date 7 September 2026
Longport Rail Station (2.2 miles away) Newcastle Town Centre Bus Station (0.5 miles away)

Job summary

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Home Administrator at Rowan Court Care Home in Newcastle under Lyme. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Home Administrator will be to support the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home.

Main duties of the job

At Avery Healthcare, our Care Home Administrators play a crucial role in ensuring the smooth running of our care homes. You will support the General Manager and staff with various administrative tasks which include data collection for invoicing, managing fee payments, and completing payroll returns. Additionally, you will coordinate the recruitment and onboarding of new staff, providing essential clerical support as needed. We are seeking individuals who are warm, enthusiastic, and dedicated, bringing at least three years of business administration experience. Proficiency in computer use, effective interpersonal skills, and a professional telephone manner are essential, along with an ability to prioritize workloads and establish positive relationships with colleagues. The role requires a DBS Disclosure check, which is paid for by Avery Healthcare, and proof of eligibility to work in the UK. Join us at Avery, where we celebrate, support, and empower our team to provide outstanding care in a nurturing environment.

Job description

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Home Administrator at Rowan Court Care Home in Newcastle under Lyme. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLE

Your focus as Care Home Administrator will be to support the General Manager, staff, and residents in administrative tasks to ensure the smooth and efficient management of the Home.

Other responsibilities will include:

  • Being responsible for the collection of data to enable invoicing to be carried out by Head Office.
  • Following up non-payment of fees immediately if they fall into arrears and report to Head Office any areas of concern for outstanding debtors.
  • Collating information and complete the weekly/monthly payroll return.
  • Providing clerical support to the General Manager and when appropriate other staff.
  • Coordinating the recruitment and onboarding process of staff within the home.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

  • Have a minimum of three years of business administration experience.
  • Be confident working with computers.
  • Possess effective interpersonal skills and professional telephone manner.
  • Be able to prioritise your own workload.
  • Establish good relationships with all staff within the company.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

About us

Avery Healthcare is one of the United Kingdom's largest providers of luxury elderly care homes, with a commitment to offering enriching experiences during the later years of life. With a network of over 100 homes, Avery has established itself as a place where both residents and employees thrive. Avery's mission emphasizes the creation of meaningful lives together, providing exceptional care in a supportive and inspiring environment. The culture at Avery values respect, compassion, and a shared dedication to exceptional care, making it an appealing choice for those seeking to make a positive impact in elderly care. Avery supports its team through development opportunities, fostering an employee-friendly atmosphere where individuals feel valued and empowered daily. Apply to join Avery and contribute to a community that celebrates caring and professional excellence. Experience why Avery is consistently chosen by both residents and their team members alike as the preferred care provider within the UK.

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