Trust Wide Band 2 AdministratorNHS

Job summary

Join Our Administrative Team: The Heart of Portsmouth Hospitals University NHS Trust

Location: Queen Alexandra Hospital

Salary: Band 2 - £25,272

Contract Type: Permanent & Fixed term

Hours: Full-time, Part-time. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:

• Standard weekday office hours
• Early or late shifts
• Weekend working (No weekend only offers available)

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks. Specific shift patterns will be discussed as part of the offer stage and aligned to the needs of the service.

Main duties of the job

One Application. Countless Opportunities.

Are you organised, empathetic, and ready to make a real difference in patient care? We are launching a Trust wide recruitment campaign to welcome new Band 2 Administrators across a diverse range of departments.

From being the reassuring first face a patient sees, to coordinating clinics or supporting busy teams, your work ensures our clinicians can focus on what they do best: providing outstanding patient care.

What these roles are all about:

Our Band 2 Administrators are essential to the smooth running of services right across the Trust. Whatever your role, your organisation, attention to detail and friendly approach will make a real difference.

Were looking for people who take pride in doing things well, enjoy working as part of a team and are keen to learn and develop. Whether youre an experienced administrator or looking to take your first step into a healthcare environment, youll have the opportunity to build your skills, gain valuable experience and be part of a team that plays a vital role in delivering high quality care.

You will be able to express your department preferences during the interview process.

Job description

Your exact duties will depend on the department, but typically you will:

Front facing support

• Provide reception cover, greeting patients, visitors, and staff with professionalism and warmth.
• Handle telephone enquiries, pass messages to clinical teams, and support distressed or anxious patients where required.

Patient administration

• Register, update, and maintain accurate patient information using systems such as PAS, Bedview, Oceano, ICE or other digital platforms (training provided).
• Support admission, transfer, and discharge processes, and monitor patient tracking systems.

Clinic & departmental support

• Prepare clinic documentation, medical records, and results in advance of outpatient appointments.
• Assist in booking patient appointments, followups, theatre lists, and specialist equipment where required.
• Organise patient transport through approved channels to avoid delays.

General administration

• Scan, file, photocopy, distribute mail, manage confidential waste, and maintain tidy workspaces.
• Monitor stock levels, request stationery, and report faults in a timely manner.

Teamwork & service support

• Work collaboratively with nurses, clinicians, and fellow administrators across multiple wards/clinics.
• Provide cross cover to other administrative areas when needed.
• Participate in meetings, training, and contribute to continuous improvement initiatives.

What you bring to the team

We hire for values as much as experience. Were looking for people who are:

• Excellent communicators friendly, calm under pressure and professional in person emails, phone calls
• Organised multitaskers able to manage competing priorities efficiently.
• Compassionate and resilient especially in emotionally demanding areas.
• Comfortable with IT basic digital skills required; clinical system training provided.
• Team players adaptable, reliable, and ready to support colleagues.

Why join us?

• Career pathways many of our Band 2 staff progress to Band 3/4, Team Leader, or Management roles.
• NHS benefits competitive pension, generous annual leave, staff discounts, and wellbeing support.
• Purpose everything you do directly contributes to patient care and safety.

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks.

Interview date: Friday 18th September 2026

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.