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Portsmouth Customer Service & Admin

Band 3 Administrative SupportNHS

Cosham, PO6 3LY Permanent £25,760 to £27,476
Posted 18 August 2026 Closing date 31 August 2026
Cosham Rail Station (0.6 miles away) Havant Bus Station (3.7 miles away)

Job summary

Band 3 Administrative Role

Location: Queen Alexandra Hospital

Salary: Band 3 - £25,760£27,476

Hours: Full-time, Part-time and flexible options considered. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:

  • Standard weekday office hours
  • Early or late shifts

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks. Specific shift patterns will be discussed as part of the offer stage and aligned to the needs of the service.

Main duties of the job

Your skills can make a real difference

Band 3 administration is about more than keeping things organised. Its about using your skills, knowledge and initiative to support teams, improve processes and help our services run effectively.

Our Band 3 roles offer variety, responsibility and the chance to make a real contribution. Youll work with colleagues across the service, manage a range of administrative tasks and use your experience to solve problems, respond to changing priorities and keep things moving.

Were looking for people who are organised, reliable and confident in what they do, with a positive approach and a willingness to take ownership. If youre ready for a role where you can use your experience, develop your skills and be part of a supportive team, wed love to hear from you.

Job description

In these roles, youll be the organising force behind patient care. Depending on the team you join, youll be:

  • Managing and updating schedules, waiting lists and procedure slots
  • Supporting consultants and clinical teams as their key administrative link
  • Ensuring essential information is accurate, timely and handled confidentially
  • Speaking with patients, families and staff to keep pathways moving
  • Solving problems in real time to prevent delays and maximise efficiency
  • Confident with independent working and using your own initiative.
  • Providing excellent customer service in fast-paced clinical environments

You'll thrive in these roles if you are:

  • Organised & accurate: able to manage data, diaries, referrals and scheduling
  • A clear communicator: confident speaking with patients and clinical teams
  • A problem solver: able to think ahead and spot issues before they impact care
  • Independent but team focused: able to own your workload and adapt quickly
  • Familiar with IT systems / willingness to learn new systems within the Trust
  • Committed to great service: delivering professionalism, compassion and confidentiality

Experience in healthcare or admin is helpful, but your attitude, resilience and attention to detail matter most.

Why join us?

  • Develop specialist knowledge in clinical areas
  • Gain responsibility, autonomy and a role that genuinely impacts patient care
  • Opportunities for progression into senior coordination, pathway management or leadership roles
  • A supportive team, strong training offer, and a trust committed to improvement

Ready to move your career forward?

If you're motivated, organised and ready to make a real difference, we want to hear from you.

If you are successful, you will be placed in our talent pool while you undergo pre-employment checks.

Planned interviews: Friday 11th September 2026

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

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