Patient Services Advisor/receptionistNHS

Job summary

Are you an experienced Receptionist/Administrative assistant or someone with transferrable skills who is good with people and can balance a varying workload? The Reception teams across Groves Health are the lynchpin of our business and support the Group to provide a first class service to our patients and the wider community.

Main duties of the job

The role:- This is a varied role which will give you the opportunity to have exposure to different parts of Reception/Administration on a rotating basis within a busy GP surgery. Some of your duties will include:-

• Booking telephone appointments with patients
• Managing the incoming email inbox and patient requests
• Responding to patient queries via the Practice website dashboard
• Greeting patients when they arrive in the Practice and dealing with queries
• Calling patients on behalf of GP's to book appointments and relay information
• Managing incoming mail and distributing/scanning accordingly
• On occasion opening and closing the Practice
• Working with outside agencies such as Pharmacies and Care homes for patient care
• Registering new patients
• Using Practice software such as EMIS, Docman (training provided) and Office products

Job description

Groves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.

As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves Vineyard Surgery in Wimbledon.

About the roleWe are looking for someone who enjoys working with people, is well organised and can manage a varied workload in a busy environment. Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service.

Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service.

This is a varied role, providing the opportunity to develop your knowledge and experience across different areas of reception and administration within a busy GP surgery.

Key responsibilitiesYour duties will include, but are not limited to:

• Booking and managing telephone appointments for patients.
• Managing the practice email inbox and responding to patient requests.
• Responding to patient queries through the practice website and online services.
• Welcoming patients to the practice and dealing with their queries in a professional and helpful manner.
• Contacting patients on behalf of GPs and other members of the clinical team to arrange appointments or relay information.
• Receiving, sorting, scanning and distributing incoming post and correspondence.
• Registering new patients and ensuring their information is accurately recorded.
• Liaising with external organisations, including pharmacies, care homes and other healthcare services, where appropriate to support patient care.
• Using practice and administrative systems, including EMIS, Docman and Microsoft Office. Full training will be provided where required.
• Supporting colleagues with general administrative duties and contributing to the smooth running of the practice.
• Assisting with the opening and closing of the practice when required.

About youWe are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is friendly, approachable and professional.
• Has a strong commitment to providing excellent patient service.
• Is organised and able to prioritise competing demands.
• Can remain calm and professional when working in a busy environment.
• Has good attention to detail and is confident using computer systems.
• Is able to work effectively both independently and as part of a team.
• Is adaptable and willing to learn new systems and processes.
• Understands the importance of confidentiality and handling patient information appropriately.
• Previous experience within a GP practice, NHS or healthcare environment would be advantageous, but is not essential.

Why join Groves Health?This is an excellent opportunity to join a growing organisation where you will be part of a supportive team and have the opportunity to develop your skills and experience within primary care.

If you are enthusiastic, organised and passionate about providing a high-quality service to patients, we would love to hear from you.

About us

Groves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.

Groves Health continues to see steady growth in the services we provide, and we currently have an opportunity for a Receptionist & Administrator to join our team in Groves Vineyard Surgery, Wimbledon SW19 7JL.