Patient Communications AdministratorNHS

Job summary

Job title: Receptionist/Administrator Location: Chelston Hall Surgery, Torquay Salary: Up to £25,838 depending on experience Hours: 31 hours An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery in Torquay. We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.

Main duties of the job

The Patient Communications Administrator position at Operose Health, located in Chelston Hall Surgery, Torquay, offers a permanent role with a salary of up to £25,838, based on experience. This exciting opportunity requires an experienced administrator to join an enthusiastic and dynamic team, contributing to the integrated multi-disciplinary ethos of the practice. Serving a community of about 18,500 patients, the role involves numerous responsibilities aimed at delivering superior primary care. Aimed at improving patient access, outcomes, and experience, this position is critical to enhancing the operational excellence of the practice, aligned with Operose Health's values of care, ambition, resourcefulness, and excellence.

Job description

Job title:Receptionist/Administrator

Location:Chelston Hall Surgery, Torquay

Salary:Up to £25,838 depending on experience

Hours:31 hours

An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery in Torquay.

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responsibility for patient registrations and deductions
• Receiving incoming telephone calls for general enquiry line during sickness or annual leave cover
• Actioning/chasing up queries and passing on calls
• Open and sort daily post (internal and external)
• Scanning of medical records
• Assistance with COVID vaccination administration
• Admin support for the Flu team during flu season
• Responding to patient emails and taking action when required
• Flexible cover for sick/annual leave e.g on reception
• Queries and applications for online services
• Dealing with online consultations, including replies and follow up
• Processing of BP monitoring forms.
• Process GP to GP electronic medical records
• Attach clinical letters to patient records and follow up on any action required
• Medical record summarisation
• Coding hospital letters.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.
• Able to work to strict deadlines
• Ability to work accurately and concisely with attention to detail
• A pleasant and calm telephone manner

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is a primary care provider focused on enhancing patient access, outcomes, and experience. The organisation prides itself on delivering local healthcare at scale, with a commitment to excellence through its CARE values: Caring, Ambitious, Resourceful, and Excellence. Being part of a larger entity allows for varied opportunities for specialization and professional development. Employees have access to resources such as a learning management system, a car benefit scheme, and wellbeing services. Operose Health cherishes an environment where colleagues are empowered to excel for the welfare of both patients and team members, fostering a culture of innovation and comprehensive patient care.