Discharge and Flow Senior CoordinatorNHS

Job summary

Lead safe, timely discharges and make a lasting difference to patient journeys every day. Join our Discharge and Flow Service and play a crucial role in ensuring patients leave hospital safely, smoothly, and at the right time. This role directly strengthens patient experience by leading a team who support timely discharge decisions - helping people return home or move on to the next stage of their care with confidence and clarity. As a key leader within the service, you will linemanage Discharge Coordinators across BSW Community Hospitals, ensuring they deliver a consistent, highquality service that supports efficient patient flow from community hospitals into community services. Youll work closely with nurses, therapists, social workers, and the wider multidisciplinary team (MDT) to keep the discharge process moving and ensure everyone is informed about a patients progress. You will maintain accurate and uptodate records to support effective planning, monitor capacity, and track demand across the system. Above all, youll help ensure patients and their families feel supported and informed about th

Main duties of the job

Lead safe, timely discharges and make a lasting difference to patient journeys. Join our Discharge and Flow Service and play a crucial role in ensuring patients leave hospital safely, smoothly, and at the right time. As a key leader, you will line-manage Discharge Coordinators across BSW Community Hospitals. Youll work closely with the multi-disciplinary team, keep the discharge process moving and ensure everyone is informed about a patients progress. Maintain accurate records, support effective planning, monitor capacity, and track demand across the system. Ensure patients and families feel supported and informed about their discharge pathway.

Job description

Package Description: Lead safe, timely discharges and make a lasting difference to patient journeys every day.

Join our Discharge and Flow Service and play a crucial role in ensuring patients leave hospital safely, smoothly, and at the right time. This role directly strengthens patient experience by leading a team who support timely discharge decisions - helping people return home or move on to the next stage of their care with confidence and clarity.

What Youll Do

As a key leader within the service, you will linemanage Discharge Coordinators across BSW Community Hospitals, ensuring they deliver a consistent, highquality service that supports efficient patient flow from community hospitals into community services.

Youll work closely with nurses, therapists, social workers, and the wider multidisciplinary team (MDT) to keep the discharge process moving and ensure everyone is informed about a patients progress. You will maintain accurate and uptodate records to support effective planning, monitor capacity, and track demand across the system.

Above all, youll help ensure patients and their families feel supported and informed about their discharge pathway - making a direct and meaningful difference during a critical stage of their care journey.

Working Hours

This is a fulltime role within a 7day service, based at Royal United Hospital, Bath. During periods of increased demand, you may be required to work weekends or Bank Holidays, and your working pattern may be adjusted to support extended service hours - for example, shifts such as 8am-4pm or 10am-6pm.

Key ResponsibilitiesSupporting Safe, Timely Discharge

• Work as part of the MDT to maintain strong communication across all services involved in the discharge process.
• Proactively complete and coordinate all administrative actions that support timely, safe discharge.
• Ensure patients, families, and carers understand the discharge pathway, expected timeframes, and reasons for any delays.
• Visit patients on the wards to provide regular updates on their discharge progress.

Communication & MDT Coordination

• Attend huddles, MDT meetings, and professional/family meetings, recording actions, minutes, and discharge readiness in the clinical system.
• Maintain excellent communication with MDT colleagues, system partners, and commissioners.
• Alert the team to predicted discharge dates so planning can begin as early as possible.
• Provide cover for Discharge Coordinators when required.

Patient Flow & Discharge Monitoring

• Monitor predicted discharge dates and pathways for community hospital patients, ensuring details are accurately recorded.
• Identify patients with potential complex discharge needs and escalate to the Flow Team as appropriate.
• Maintain oversight of ongoing discharge plans and provide guidance to ward teams to support effective flow.
• Ensure all necessary referrals are completed before discharge and escalate any issues to Flow Clinicians.

Systems, Documentation & Administration

• Use multiple electronic systems efficiently to prevent delays in the discharge process.
• Document all actions in the patient record, particularly those relating to discharge arrangements.
• Provide relevant patient information leaflets to individuals, families, or carers.
• Answer phone calls and relay messages accurately, respectfully, and professionally.
• Provide general administrative support for the team and act as a resource for referral processes and available services.
• Collect and maintain data and reports as required.
• Keep up to date with all mandatory training.

Essential

• NVQ Level 3 in Care, Business Administration, or equivalent experience.
• Confident IT skills, including Microsoft Office (Word, Excel), Email, and MS Teams.
• Experience working in a health or social care environment.
• Experience working within a multidisciplinary team.
• Ability to prioritise workload and stay organised in a fastpaced setting.
• Strong minutetaking and notetaking skills.
• Previous supervisory experience.
• Able to handle queries professionally and empathetically.
• Positive, caring attitude with a genuine commitment to patient care and discharge pathways.
• Effective communication skills in person and by telephone.
• Experience in discharge planning and coordinating safe care.
• Proactive, motivated, and able to identify and support improvements.
• Ability to plan and deliver work over extended periods to meet agreed deadlines.

Desirable

• Experience using Health and Social Care electronic systems (e.g. SystmOne).
• Strong understanding of discharge planning processes and challenges.
• Awareness of infection control guidance.
• Experience working in a hospital, community setting, or Adult Social Care.

Package DescriptionAs a Band 4 Discharge and Flow Senior Coordinator, youll be part of our valued team based at Salisbury District Hospital, SP2 8BJ. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £27,674 - £30,557 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

About the CompanyWe change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Questions About The Role?If you'd like to find out more about this role or need any support with your application, please contact Thomas Pritchard, Recruitment Advisor, on 07884 659779.My working hours are Monday to Friday, 8:00am to 4:00pm.

About us

Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. The organisation works with health and care commissioners and communities to transform services focused on experience, efficiency, and improved outcomes. They deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, along with adult social care and wellbeing services. HCRG supports communities of many millions, directly helping over half a million people annually, guided by values: we care, we think, we do.