Patient Services AdvisorNHS
Job summary
South Leicestershire Medical Group are looking for a compassionate and motivated patient services advisor to join our friendly and supportive team. This is a rewarding opportunity to make a real difference within the local community by supporting our patients with high-quality care in a professional and welcoming environment.
As part of our team, you will work alongside experienced clinical and non clinical team who are passionate about delivering excellent patient care.
What we can offer?
- Full time/part time hours available
- Annual leave increasing with long term service
- NHS pension
- NHS Blue Light Discount
- Salary Sacrifice Scheme (T&C's apply)
- Mental Health first aiders
- Access to NHS employee mental health support
- Guest speakers at Protected Learning Time meetings
- Continued personal and career development opportunities
- Free tea & coffee
- Summer and Christmas social events
- Free on-site parking
Main duties of the job
This is an excellent opportunity for an individual who is dynamic with the initiative to contribute towards an efficient and welcoming service for our patients. We are seeking a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the public, you must be empathetic, confidentiality is integral to this role; with initiative to work effectively alone and efficiently as part of a team in a very busy environment.
Job description
Job responsibilities include:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence
- Ensure that all new patients are registered onto the computer system promptly and accurately.
About us
South Leicestershire Medical Group is a dynamic, progressive, and supportive place to work and are proud of our clinical care and innovation. We currently have a diverse clinical team supported by a progressive administrative structure, caring for a total of 25,000 patients over six sites in the South of Leicestershire, covering Market Harborough, Fleckney and Great Glen.