Medical SecretaryNHS
Job summary
Aldergate Medical Practice is a busy and friendly training practice serving approximately 14,200 patients. Our clinical team includes six GP partners alongside 3 salaried GPs and a wider multidisciplinary team.
Due to one of our secretarial team retiring, we are looking to recruit an experienced and enthusiastic Medical Secretary to join our supportive team.
This is an important role within the practice, providing high quality secretarial and referral support to our GPs and wider clinical team. The successful candidate will be responsible for processing and monitoring patient referrals, managing clinical correspondence and liaising with patients, clinicians, hospitals and other healthcare services.
Main duties of the job
Process referrals generated by GPs and other clinicians accurately and promptly.
Use the NHS eReferral Service eRS and other appropriate referral systems.
Process and manage Advice & Guidance requests. Ensure referrals are directed to the appropriate service and pathway.
Check referral documentation for completeness and identify missing information. Liaise with clinicians where clarification or additional clinical information is required.
Monitor and action rejected, returned or incomplete referrals. Follow up referrals where necessary to support continuity of patient care.
Maintain accurate records of referrals and actions taken within the patient's clinical record.
Liaise with hospitals, community services and other healthcare providers regarding referrals.
Respond appropriately to patient enquiries relating to the progress or administration of their referral.
Provide an efficient secretarial service to GPs and other members of the clinical team.
Prepare, type and process clinical correspondence, referral letters and other documentation.
Job description
Main Duties and Responsibilities
Referrals
Process referrals generated by GPs and other clinicians accurately and promptly.
Use the NHS e-Referral Service e-RS and other appropriate referral systems.
Process and manage Advice & Guidance requests.
Ensure referrals are directed to the appropriate service and pathway.
Check referral documentation for completeness and identify missing information.
Liaise with clinicians where clarification or additional clinical information is required.
Monitor and action rejected, returned or incomplete referrals.
Follow up referrals where necessary to support continuity of patient care.
Maintain accurate records of referrals and actions taken within the patient's clinical record.
Liaise with hospitals, community services and other healthcare providers regarding referrals.
Respond appropriately to patient enquiries relating to the progress or administration of their referral.
Recognise urgent referrals and ensure these are processed in accordance with practice procedures and appropriate timescales.
Medical Secretarial Duties
Provide an efficient secretarial service to GPs and other members of the clinical team.
Prepare, type and process clinical correspondence, referral letters and other documentation.
Process incoming and outgoing clinical correspondence appropriately.
Ensure documentation is attached, filed and recorded accurately within the clinical system.
Deal with telephone calls and correspondence from hospitals and other healthcare organisations.
Support clinicians with administrative queries relating to secondary care and community services.
Maintain effective electronic filing and administrative systems.
Patient Communication
Communicate with patients professionally, sensitively and courteously.
Assist patients with appropriate administrative enquiries regarding their referrals.
Maintain patient confidentiality at all times.
Escalate clinical concerns or queries to an appropriate clinician rather than providing clinical advice.
General Practice Administration
Work collaboratively with the wider administrative, reception and clinical teams.
Provide appropriate administrative support during periods of absence or increased workload.
Attend relevant practice meetings and training as required.
Follow practice policies, protocols and standard operating procedures.
Contribute to the development and improvement of administrative and referral processes.
Identify referral or administrative issues that may present a risk to patient safety and escalate these appropriately.
About us
Aldergate Medical Practice is a well established GP training practice based in Tamworth, providing primary care services to a diverse population of approximately 14,200 patients.
We are a six-partner practice supported by 3 salaried GPs, nursing and healthcare staff, a clinical pharmacist, supported by a prescriptions team and an experienced administrative and reception team. As a training practice we are committed to learning, development and maintaining high standards of patient care.
We are a busy and forward-thinking practice with a strong emphasis on teamwork. Our clinical and non-clinical teams work closely together to provide a safe, efficient and responsive service to our patients.
We are a member practice to Mercian PCN and enjoy working alongside ARRS staff.
We use EMIS Web as our clinical system alongside Accurx and other NHS digital systems.
We are looking for someone who will become a valued member of our team and who shares or commitment to providing an efficient, professional and patient-focused service.
Our practice values are centered around. We aim to create a supportive and inclusive working environment where every member of the team is valued and encouraged to contribute.
We believe in open communication, supporting one another and working collaboratively, particularly during busy and challenging periods