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Reading Customer Service & Admin

Medical Education AdministratorNHS

Reading, RG30 4EJ Permanent £28,392 to £31,157
Posted 11 September 2026 Closing date 23 September 2026
Reading West Rail Station (1.1 miles, direct) Wallingford (Cholsey & Wallingford Railway) (11.5 miles, direct) Purley Social Club (2.8 miles, direct)

Job summary

Full Time Band 4 AFC - Medical Education Administrator based at Prospect Park Hospital - Reading.

This role provides comprehensive administrative and organisational support to the Medical Education service, working collaboratively across medical staffing, education teams, learners, and external partners.

The post holder helps maintain safe, supportive learning environments and ensures smooth delivery of medical student programmes, foundation teaching, clinical placements, and work experience.

Responsibilities include coordinating training activities, maintaining accurate education and finance records, supporting learner wellbeing, and ensuring compliance with governance and reporting requirements.

The role demands strong communication, digital proficiency, attention to detail, and the ability to manage complex, changing learner needs while contributing to high-quality training experiences and effective service operations.

You will report to the Medical Education Manager.

Main duties of the job

  • Administrative support -- Deliver comprehensive admin support across medical education programmes and services.
  • Record management -- Maintain accurate training, placement and finance records, ensuring compliance and timely reporting.
  • Learner support -- Respond to learner queries, and escalate issues appropriately.
  • Programme coordination -- Organise teaching sessions, placements, inductions, events and resources for facilitators and learners.
  • Stakeholder liaison -- Communicate effectively with universities, training providers and internal teams.
  • Governance and reporting - Prepare accurate reports, ensure legal documents are in place, and support quality metrics.

Job description

The must haves for this role:

  • GCSElevel education or equivalent.
  • Strong IT skills including Excel, MS Forms and digital systems.
  • Excellent communication written, verbal and interpersonal.
  • Ability to work with senior staff and handle sensitive issues professionally.
  • Ability to coordinate complex activities and manage competing priorities.
  • Problemsolving ability with confidence analysing trainingrelated scenarios.
  • Project administration experience with a track record of meeting deadlines.
  • Collaborative working across teams and external partners.
  • High accuracy when producing and checking work.
  • Minutetaking capability and confidence contributing to meetings.
  • Flexibility to support multiple programmes and teams.
  • Commitment to Trust values and understanding of equality, diversity and inclusion.
  • Ability to travel to multiple sites with minimal impact on daily productivity.

For further information about the role, please see attached job description and person specification.Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise thatAItools can support accessibility, equity and confidence for applicants.However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process.AImust not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Chithra Karunakaran 07500813851 or email: [email protected] wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

  • Flexible working options to support work-life balance
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites
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