Revenues OfficerCouncil
Fixed Term post for 15 months
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
Knowsley Council’s Exchequer Services plays a vital role in safeguarding the financial health of the authority while supporting our residents. We manage key income streams and ensure compliance with legislation, helping the Council deliver high-quality services to the community
We are seeking a motivated and detail-focused Revenues Officer to join our Sundry Debtors Team. You will play a key role in ensuring the effective billing, collection, and recovery of Adult Social Care Sundry Debts, helping to safeguard public funds and support essential local services.
This is an excellent opportunity for someone with experience in local authority adult social care debt management who is looking to develop their career in a supportive and professional environment.
Key Responsibilities
Administer adult social care sundry debtor invoices accurately and within agreed timescales
Monitor accounts, allocate payments, and reconcile income
Actively pursue outstanding debts using appropriate recovery methods, such as telephone clients to
Respond professionally to customer queries via phone, email, and correspondence
Negotiate payment arrangements in line with council policies
Prepare cases for further recovery action, including referrals to enforcement or legal services
Maintain accurate financial records and ensure compliance with legislation and council procedures
Work collaboratively with internal departments and external partners
We are looking for someone who:
Has up‑to‑date working knowledge of Sundry Debtors within a local authority or similar environment
Is experienced in using Oracle Fusion and ContrOCC systems and standard IT packages
Can prioritise workloads effectively and meet targets in a busy service
Communicates clearly and professionally with customers and colleagues
Works flexibly, collaboratively and in line with Knowsley’s Better Together values
Why Join Us?
Flexible working arrangements and hybrid options.
Generous annual leave and pension scheme.
Opportunities for professional development and career progression.
Be part of a forward-thinking council committed to innovation and community impact.
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Please note sponsorship is not available for this role.
See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:
Cathy Boardman / [email protected]
Michael Hyland / [email protected]
If you are interested in this post, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted