Band 4 ED Flow Co-OrdinatorNHS
Job summary
The Patient Flow Co-ordinator will provide a comprehensive, high-quality administrative and coordination service within the Emergency Department, supporting the safe, effective and timely movement of patients through all stages of their emergency care pathway and ensure that national and local standards are met, including the 4-hour performance target and ambulance handover times. They will liaise closely with clinical, operational and site management colleagues to ensure that patient flow, escalation and data management processes are delivered to a consistently high standard.
The role requires attendance at departmental handovers and safety huddles to gather and share information that enables informed operational decisions regarding patient flow, escalation and performance management.
They will be expected to exercise initiative, sound judgement and effective communication skills, using acquired knowledge of emergency pathways and Trust policies while maintaining strict confidentiality. They will provide a professional, compassionate point of contact for patients, relatives and staff, often in a challenging and fast-paced environment.
The post holder will work an agreed rotational shift pattern, providing cover over a 24 hour, 7-day service, including weekends and bank holidays as required to meet service needs.
Main duties of the job
- Maintain accurate real-time patient tracking across all ED areas using Trust electronic systems.
- Support achievement of national and local performance standards, including the 4-hour emergency target and ambulance handover times.
- Coordinate admissions, discharges, transfers and specialty referrals to minimise delays.
- Monitor department capacity, escalating flow risks and operational pressures promptly.
- Produce accurate patient flow information, reports and updates for clinical and operational teams.
- Contribute to service improvement initiatives, audits and patient flow projects.
- Monitor patient progress.
- Attend handovers, safety huddles and flow meetings, providing accurate operational information.
- Liaise confidently with clinical teams, bed management, site teams, diagnostic services and specialty wards to progress patient pathways.
- Proactively identify patients at risk of delay and take action to resolve barriers to flow.
- Support effective use of ED spaces and resources to maintain patient safety and throughout.
- Communicate professionally and compassionately with patients, relatives and staff in a fast-paced environment.
- Exercise sound judgement, prioritise competing demands and escalate concerns appropriately.
- Work flexibly across a 24/7 service, demonstrating resilience, initiative and a strong commitment to delivering safe, efficient patient care.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.