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Dorset Customer Service & Admin

Critical Care Outreach Team AdministratorNHS

Dorchester, DT1 2JY Fixed-Term £25,760 to £27,476
Posted 19 August 2026 Closing date 30 August 2026
Dorchester West Rail Station (0.2 miles away) Bridport Bus Station (13.9 miles away)

Job summary

We are looking for an enthusiastic individual to join our Critical Care Outreach Service, to work with us as we progress our launch of the Martha's Rule, Call for Concern Service. This has been a fantastic extension of our service, enabling patients and their loved ones to have direct access to assistance when they need it most.

The successful applicant will be working with the service lead/ Matron to ensure we are able to collect, accurately measure and present data collated from delivery of the service, as well as help create newsletters and updates.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Main duties of the job

The post holder is required to support in the successful role out and establishment of the 3 Components of Martha's Rule, as part of the Call for Concern Service at Dorset County Hospital NHSFT. This will be achieved through provision of an administrative service to the CCOT/ H@N Lead ANP/ Critical Care Matron and CCOT/ H@N clinical team. Particular focus will be on the inputting of data relating to Martha's Rule- Call for Concern Service, into the electronic database (Medicus), alongside preparation for and role out of a Trust wide wellness scoring system.

The post-holder will be crucial in supporting the process of reporting the outcomes of implementing the Call for Concern service both at Trust and National level.

To provide a comprehensive clerical and administrative service to CCOT/ H@N and to members of the team in order to assist in the achievement of departmental objectives. On occasion this may also extend to include Critical Care and only if key objectives are met.

Job description

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

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