Mobile Receptionist/Care NavigatorNHS

Job summary

We are looking for a friendly, professional and compassionate Medical Receptionist to join our team.

Working with us offers the opportunity to be part of a supportive team where you can make a real difference to patients experiences. We value teamwork, excellent communication, professionalism and a caring approach, while providing opportunities to develop your skills and grow within the healthcare environment.

Main duties of the job

• Welcoming and assisting patients in a professional and friendly manner.
• Answering telephone calls, emails and patient enquiries.
• Booking, cancelling and managing patient appointments.
• Registering patients and maintaining accurate and confidential records.
• Processing prescriptions and other administrative requests.
• Liaising with GPs, nurses, hospitals and other healthcare professionals.
• Managing patient queries and directing them to the appropriate service.
• Supporting patients to access the most appropriate healthcare service for their needs.
• Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers.
• Coordinating appointments, referrals and follow-up care.
• Supporting patients with access to community and social care services.
• Providing clear information and guidance while maintaining patient confidentiality.
• Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.

Job description

Main duties of the job

• Welcoming and assisting patients in a professional and friendly manner.
• Answering telephone calls, emails and patient enquiries.
• Booking, cancelling and managing patient appointments.
• Registering patients and maintaining accurate and confidential records.
• Processing prescriptions and other administrative requests.
• Liaising with GPs, nurses, hospitals and other healthcare professionals.
• Managing patient queries and directing them to the appropriate service.
• Supporting patients to access the most appropriate healthcare service for their needs.
• Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers.
• Coordinating appointments, referrals and follow-up care.
• Supporting patients with access to community and social care services.
• Providing clear information and guidance while maintaining patient confidentiality.
• Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.

About us

We are a forward thinking, busy and friendly general practice with over 19,000 patients and around 50 staff across 3 sites and are looking to recruit an experienced Part Time Mobile Medical Receptionist to join our supportive, enthusiastic and friendly team. The successful applicant will need excellent communication and IT skills. They will need to be flexible as they may be asked to cover for sickness and holiday leave.

Contracted hours are 25 hours per week over 5 days on a rota basis. You may also be asked to cover on Saturdays at a premium rate.