Medical ReceptionistNHS
Job summary
The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
Main duties of the job
The role of our medical receptionists is to provide vital high standard administrative and customer service support to our patients. Whilst also providing administrative support to all members of the practice team and wider NHS services to ensure the highest level of care is provided to our patients.
Job description
The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Daily responsibilities:
Dealing with incoming and outgoing triage requests
Filing
Booking appointments
Answering telephones
Patient Registrations
Receiving people at reception desk and dealing with queries
Organising/processing repeat scripts for signature
Checking doctors rooms for filing, scripts etc.
Taking home visits/late calls
Data input
Take payment for medicals etc. and log correctly
Changing name plates on doors
Dealing with correspondence to/from the Primary Care Trust
Changing telephone messages
Photocopying
Tidy waiting areas
Liaise with hospitals and other outside organisation
Report sickness following practice guidelines
Summarisation of medical records
Follow procedures for complaints and incidents
Dealing with electronic path link
Completely requests from task screen
Dealing with prescription requests and the pharmacy collection service, both paper and electronic requests
Scanning and read coding mail and correspondence
Putting correspondence in medical records into chronological order
Have a general awareness of surroundings
About us
We are a busy but friendly, well organised, successful, and forward-thinking GMS training practice. Located in the heart of the beautiful, historic, cathedral city of Durham, we have a list size of over 34,500 patients, over half of whom are students and staff from the prestigious University of Durham.
We are looking to recruit a Medical Receptionist to join our team.
Our practice team includes:
10 GP Partners, 4 Salaried GPs
Nurse Practitioners, Practice Nurses, Nurse Associate and HCAs.
A PCN Clinical Pharmacy Team, 1st Contact Physiotherapy Team, 1st Contact CPNs, Social Prescriber Link Workers, Care Coordinator, General Practice Assistants etc.
An experienced and proactive management team.
With first rate administrative and pharmacist support.