Venue Bookings AssistantsJobsGoPublic
Job summary
The Senedd’s Venues and Events team ensures that Senedd estate customers have the best possible experience of our venues and venue support.
As the Venue Bookings Assistant, you will be responsible for corresponding with organisers during the application process for activities on the estate - which will include events and meetings.
You will work with a team to support the delivery of a high profile program of events to Senedd Members, their support staff, Commission staff, contractors, and the public.
You will also be working closely with the Events Officers, to deliver Member of the Senedd sponsored events and activities.
As well as supporting virtual, hybrid and in person activities, you will be consulting with Members and stakeholders, whilst providing organisations and charities with a platform for their causes.
The booking team play a vital role in advising customers on the best format for what they are looking to achieve, whilst liaising with high profile stakeholders, providing an exemplary service to be proud of.
Job description
Key tasks:
Capture and record information about upcoming activities in a thorough and accurate way;
Work with team members to provide contact centre cover for phonelines and shared email inbox ensuring customers consistently receive a first-class service;
Provide well informed advice to customers regarding meeting and event spaces - which will include Senedd Members and support staff, Senedd Commission staff, and external customers;
Support the Parliamentary Events Team with administrative duties, customer relations, and record keeping;
Support delivery of activities on the estate, with leadership and guidance from the Parliamentary Events Officers;
Provide administrative and practical support for virtual, hybrid, and in-person activities;
Communicate with internal stakeholders to ensure their support when required - such as Interpretation, Security, Porters, and Audio Visual;
Provide support to the wider service, to maintain an organised workspace – including keeping a record of resources available for meetings and events;
Consistently follow established policies and procedures;
Record information accurately for corporate KPIs;
Person specification
Job Specific criteria:
Experience of providing well informed advice to customers in a front line environment;
Ability to be concise and accurate when corresponding with stakeholders especially when resolving issues;
Experience of using Microsoft Excel, Word, and Outlook;
Excellent organisational skills, with the ability to action multiple tasks simultaneously and prioritise accordingly.
Welsh language criteria:
The language skills for this post have been assessed as follows:
Listening: Understand discussions and instructions even on unfamiliar topics. (Level 4)
Speaking: Able to speak and engage in discussion at length, confidently and without prompting. (Level 4)
Reading: Understand correspondence, newspaper articles and reports aimed at fluent Welsh speakers. (Level 4)
Writing: Able to write different types of texts in styles that are appropriate to the reader in mind. (Level 4)
These skills will be assessed as part of the selection process.
For further information on the Welsh language levels, please visit our website.
Benefits
Alongside your salary of £26,690, Welsh Parliament contributes £7,732 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Details of the Selection Process:
Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.
Closing Date for applications:
23:59 22 September 2026
Your application must be submitted before midnight on the closing date.
You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).
See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Recruitment Team
Email : [email protected]
Telephone : 03002007588
Recruitment team
Email : [email protected]
Further information
https://senedd.wales/commission/work-for-the-senedd-commission/
Attachments
SC-030-26_JD_EN Opens in new window (pdf, 536kB)SC-029-26_JD_EN Opens in new window (pdf, 542kB)SC-030-26_JD_CY Opens in new window (pdf, 546kB)SC-029-26_JD_CY Opens in new window (pdf, 556kB)