UEC Operations Senior ManagerNHS
Job summary
Two fixed-term opportunities have arisen to join the Operations and Resilience team as UEC Operations Senior Managers (Band 8a), supporting the delivery of urgent and emergency care operational priorities across NHS Norfolk and Suffolk ICB.
The post holders will work across seven days on a rotational basis covering 08:0018:00, coordinating daily system flow, capacity and escalation, working closely with NHS providers, ambulance services, NHS 111, community services, local authorities and wider system partners. You will support surge and resilience planning, monitor operational performance, provide clear system intelligence and help coordinate responses to emerging pressures.
You will also support the Head of UEC Operations and Resilience with system calls, operational briefings, governance and assurance, while contributing to UEC improvement initiatives and the development of resilient, integrated services.
We are looking for experienced operational leaders with strong analytical, communication and stakeholder-management skills who can work autonomously in a fast-paced and changing environment.
Main duties of the job
The UEC Operations Senior Manager will provide senior operational leadership and coordination across urgent and emergency care, working with system partners to maintain oversight of flow, capacity, performance and emerging operational pressures.
The post holder will:
Coordinate daily operational oversight of UEC services, including system flow, capacity, demand and escalation
Work collaboratively with acute, community, ambulance, NHS 111, primary care, local authority and wider system partners to support effective and integrated operational delivery
Identify emerging system pressures, risks and performance issues, supporting the development and implementation of appropriate mitigations and escalation responses
Support the delivery of surge, resilience and seasonal preparedness plans and contribute to the system response during periods of significant operational pressure or incident
Analyse and interpret operational and performance information, including ambulance handovers, emergency department performance and discharge, providing clear intelligence to support senior decision-making
Lead and support system operational calls, briefings and meetings, ensuring actions, risks and decisions are effectively coordinated and followed through
Maintain and develop operational dashboards, action logs, risk registers, reporting and assurance processes
Contribute to the development and delivery of UEC improvement programmes, operational plans, policies and new ways of working
Job description
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines
About us
We manage an annual budget of £4.9 billion to commission safe, high quality and accessible health services for 1.7million people living in Norfolk and Suffolk.
We work with hospitals, GP practices, dentists, pharmacies, community, mental health and ambulance services, alongside local councils and voluntary organisations, to improve care. We involve local communities in shaping decisions and use their insights to improve services. As a statutory NHS organisation, we are accountable to NHS England and the UK Government.
Our role is to ensure services meet current and future needs by setting local NHS strategy, allocating funding, maintaining quality and safety standards, improving access, reducing health inequalities and enabling joined up care.
Norfolk and Suffolk include rural, coastal and deprived communities, with an older than average population. Around half of residents live in rural or coastal areas, where access can be harder, and about 219,000 people live in the most deprived areas, where early deaths are significantly higher. These factors shape our planning and focus on reducing inequalities.
Our vision is for people to live longer, healthier lives with access to safe, joined up, patient centred care. We prioritise improving healthy life expectancy, reducing inequalities and ensuring consistent access to high quality services.
We work across five local Places and partner with NHS providers, councils, the VCFSE sector and communities to deliver locally responsive care.