AdministratorNHS
Job summary
This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you an organised, proactive administrator with excellent communication skills? Do you enjoy working as part of a team and making a real difference to people accessing support services?
We are looking for a Band 3 Administrator to join Inclusion Hampshire, providing comprehensive administrative support to our remote specialist teams. This is a varied and rewarding role that plays a vital part in ensuring our services run efficiently and effectively.
Key responsibilities include managing email inboxes, handling enquiries, responding to service users and partner agencies, processing referrals, maintaining accurate records, ordering supplies and equipment, supporting meetings, and undertaking a range of admin duties. You will liaise with service users, healthcare professionals, partner organisations and colleagues across the service.
The successful candidate will have previous admin experience, strong IT skills including Microsoft Office, excellent organisational abilities, and the ability to manage competing priorities in a busy environment. You will be a professional and effective communicator and committed to providing a high standard of customer service.
This is an excellent opportunity to join a supportive team that is committed to improving outcomes for individuals affected by drug and alcohol use across Hampshire.
Main duties of the job
Full-time administrator (working 37.5 hours per week) for Inclusion Recovery Hampshire Specialist Teams.
You will play a vital role in supporting the delivery of our specialist services, acting as a first point of contact for service users, professionals and partner organisations. As a highly valued member of the team, you will provide comprehensive administrative support to our Criminal Justice, Families, Specialist Alcohol and Residential Rehabilitation teams, helping to ensure our services run smoothly, efficiently and responsively while making a positive difference to the people we support.
Job description
Please see the Job Description for further details, a summary is below:
Managing shared email inboxes and actioning correspondence appropriately. Handling incoming and outgoing telephone calls and responding to enquiries from service users, families, professionals and partner organisations. Providing administrative support for referrals, appointments, meetings and recruitment activities. Maintaining accurate records on electronic systems and ensuring information is recorded in line with service requirements. Preparing letters, reports, spreadsheets and other documentation using Microsoft Office applications. Organising and maintaining electronic filing systems. Ordering office, clinical and promotional resources and monitoring stock levels. Supporting meetings through scheduling, agenda preparation and minute taking as required. Liaising with internal colleagues and external agencies to support effective communication and service delivery. Processing incoming and outgoing post and distributing information appropriately. Ensuring confidentiality and compliance with data protection, safeguarding and organisational policies. Working flexibly to meet service needs and contributing to a positive, collaborative team environment.
The postholder will be expected to demonstrate excellent organisational, communication and IT skills, with the ability to manage competing priorities and provide a professional service to a diverse range of stakeholders.
About us
Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex.We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide.We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support.Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!