Receptionist Administrator - Emergency DepartmentNHS

University Hospitals Dorset NHS Foundation Trust

Poole, BH15 2JB Permanent £25,760 to £27,476

Posted 10 September 2026 Closing date 23 September 2026

Poole Rail Station (0.5 miles, direct) Norden - Park and Ride (Swanage Railway) (6.6 miles, direct) Seldown Coach Station (0.4 miles, direct)

Job summary

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

What personal qualities/attributes do you have that you feel will be beneficial to this post?
Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Interview date: 1st October 2026

Main duties of the job

The successful applicant will possess:

Good IT skills
Excellent customer service skills
Manage own workload whilst effectively prioritising tasks
Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
Excellent team player with good communication skill

Job description

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process

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