Medical ReceptionistNHS

Job summary

We are looking for an enthusiastic and hard working Medical Receptionist to join our friendly team based across our two sites at the heart of Redhill and in Merstham. This is a part time position working Monday-Friday. This will be a combination of shifts either morning from 8:00-16:30 or afternoon from 13:00-19:00 with one early morning start at 7:30.

Previous experience of working in a similar environment would be desirable although fast learners with an ability to excel in a fast-paced, ever evolving industry would be ideal candidates.

Main duties of the job

The main responsibilities of this role include dealing with patient enquiries face to face, over the telephone and through our interactive website. A high level of customer service skills are required and as well as clear communication with GPs and other healthcare professionals to ensure that a safe and efficient service is provided to our patient population is vital. Daily administrative tasks will include booking appointments, prescription management, registering new patients, managing emails and and internal electronic tasks via our clinical system. Managing appointment requests and queries via our interactive website is a key part of this role as this is the main route of communication between patients and the practice. Opening and closing the surgery in line with our security protocols and maintaining oversight of the waiting room are other key responsibilities. EMIS Web is our clinical I.T system and Accurx is used as our digital messaging platform. Full training will be provided as part of the induction process.

Job description

Job Purpose

As part of a team, to achieve a smooth running and efficient surgery for both GPs and patients and to provide all necessary administrative support required by the Practice

Prime Objectives

To provide an efficient and professional reception service during surgeries and clinics

To ensure that all record keeping, both manual and computerised, is accurate and up to date

To respect patient confidentiality at all times

Main Duties

Running the appointment and associated IT systems accurately and to maximise use of available time

Repeat prescribing as directed by the doctors

Dealing with queries by reference to both computerised and manual records

Clerical work related to the reception function

Opening and closing premises, ensuring readiness for use and security out of hours

Other such duties as required for the smooth running of the practice

About us

Greystone House Surgery is a modern friendly Practice in Redhill, representing one of the three sites which make up The House Partnership between Greystone House Surgery, The Moat House Surgery in Merstham and Caterham Valley Medical Practice in Caterham.

We are a forward thinking, well organized training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.

Fourteen Partners across the whole Partnership (5 based at Redhill)

• Purpose built practice
• GMS, 16,500 patients (39,000 across the three site Partnership)
• Nurse Practitioners and Clinical Pharmacists
• Training Practice for Registrars, Foundation Yr 2 GPs, Physician Associates, Medical students & Nurses
• EMIS Web
• Docman
• Abtrace
• Consistently high QOF achievement
• A member of DHC GP federation