Senior Medical Administrator and Data LeadNHS

Job summary

Are you an experienced GP practice administrator looking to take the next step in your career?

Westway Medical Centre is seeking an enthusiastic, organised and proactive Senior Medical Administrator and Data Lead to join our friendly and high-performing team.

This is an exciting opportunity for an experienced primary care administrator who enjoys combining operational administration with data quality, population health management and service improvement. The successful candidate will play a key role in supporting the Practice Manager and Deputy Practice Manager to maximise practice performance, achieve contractual targets and deliver high-quality patient care, while also providing reception and administrative support as part of the wider team.

The ideal candidate will have experience of working within a GP practice, excellent IT skills, a strong understanding of EMIS Web and a keen eye for detail. They will be confident analysing data, running patient searches and supporting quality improvement initiatives, whilst maintaining a professional and patient-focused approach at all times

Main duties of the job

Data Lead Responsibilities/Reception Duties As Required

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.
• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.

Job description

Main Duties of the Job

The post holder will work closely with the Practice Manager and Deputy Practice Manager to support the delivery of key practice objectives.

Data Lead Responsibilities

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.

Reception and Administrative Responsibilities

• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Process and action clinical and administrative tasks within EMIS Web.
• Manage patient registrations, records and correspondence.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.
• Provide cover for reception and administrative functions as required.
• Build positive working relationships with all members of the multidisciplinary team

About us

Westway Medical Centre is a thriving, forward-thinking GP practice located in Maghull, Sefton, serving approximately 10,200 patients. We are proud of our strong reputation for delivering high-quality patient care and continuously improving our services.

We are:

• A GP training practice with research links.
• Rated Good by the Care Quality Commission.
• High achieving in QOF and Local Quality Contracts.
• Supported by an experienced multidisciplinary team including GPs, Advanced Nurse Practitioner, Pharmacist, Practice Nurses and wider Primary Care Network colleagues.
• Are an active founding member of South Sefton PCN - PCN of the Year 2024

Our values are centred on Training, Innovation, Collaboration and Kindness (TICK), and we are looking for someone who shares these values and wants to contribute to the ongoing success of the practice.