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Lincoln Customer Service & Admin

Senior Administrator (Residential Homes) - Business SupportJobsGoPublic

Lincoln Part time £28,153 - £31,015 a year
Posted 31 August 2026
Lincoln Central Rail Station (0.3 miles, direct) Hucknall Tram Stop (30.1 miles, direct) Central Bus Station (0.3 miles, direct)

Job Introduction

Senior Business Support Assistant (Residential Homes)

Contract type: Permanent

Hours: x1 30 hr & x1 37 hr

Salary: £28,153-£31,015 (Please note: The successful candidate will start at the bottom of the pay scale)

Location: Sleaford & Louth

Closing date: Sunday 13th September 2026

Interview dates: Tuesday 29th September 2026 & Wednesday 30th September 2026 (via Microsoft Teams)

Ready to launch your career in a role where every day brings something new?

We have two posts based in:

Riverhead House, Louth (30hrs)

Lincolnshire Secure Unit, Sleaford (37hrs)

Please note - to be considered for the role, you must attend a presentation for your chosen post:-

For Riverhead House, please visit - Victoria Road, Louth, LN11 0BX on 28th September 2026 (candidates will be informed once shortlisting has taken place).

For Lincolnshire Secure Unit (LSU) you will be invited for a virtual presentation via Microsoft Teams on 28th September 2026 @ 1pm (candidates will be informed once shortlisting has taken place).

Our Business Support teams are at the very heart of everything we do at the Council. With every service we deliver and every change we introduce across the county, the Business Support teams provide professional and invaluable support to all our Directorates.

You will be providing a high level of administrative support, including:

Workload supervision and support to a Business Support Team

Undertaking a range of duties to meet service area needs

Networking and liaising with Senior Management across different services

Producing documents to a high standard of accuracy with attention to detail

Coach and mentor other members of the Business Support Team.

What you'll need to be successful

We are looking for candidates who have:

Previous experience of administration within a busy work environment to a high level

Previous experience with working and coordinating with multiple agencies

Self-motivated with excellent time management skills

First-class customer service skills, including a good telephone manner

A range of transferrable skills, including previous experience with Microsoft Office

A flexible working style and ability to react to constantly changing work environments as some evening work may be required

The ability to communicate effectively with other teams and agencies

The Business Support family works flexibly to meet the needs of all services across the organisation, this means that some of our roles require cover for later hours and weekend working. Some posts may require the ability to travel.

What we offer

In addition to a competitive salary and local government pension scheme, we have a wealth of benefits to be enjoyed by you! These include a generous holiday entitlement starting at 25 days plus bank holidays (and the chance to buy an additional 10 days), flexible working hours, access to many staff discounts, and a first-class health and wellbeing package. Learning and development is also part of our everyday, so there’ll be opportunities to undertake a range of training and qualifications too. We really do have everything covered.

If this sounds like the perfect role for you, we'd welcome your application!

How to apply

To apply, please register and apply online using your CV, with a covering letter detailing why you think you should be considered for the role. Please read the Job Description and use the guidance documents to assist you in submitting the best application possible.If you have any questions, please contact the team at [email protected].

Join us, grow with us, and be part of something bigger.

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact [email protected].

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.

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