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Westminster Customer Service & Admin

Duties PlannerJobsGoPublic

City of Westminster Full time £31,529 - £34,913 a year
Posted 29 August 2026
We last saw this on 11 Sep · check it's still open on the employer's site
Kilburn High Road Rail Station (0.7 miles, direct) Maida Vale Underground Station (0.3 miles, direct) Victoria Station (2.9 miles, direct)

Job summary

Join the UK Parliament as a Duties Planner and play a key role in ensuring the House of Commons has the right people, in the right place, at the right time. This varied and fast-paced role sits at the heart of security operations, coordinating duties and staffing for a large and diverse team while helping Parliament respond effectively to changing operational demands.

Job description

You’ll manage postings, annual leave, overtime and training requests, while monitoring staffing levels, absences and working hours to ensure duties remain compliant with relevant regulations and policies. You’ll work closely with security officers, operational managers and colleagues across the Duties Office, responding to enquiries and resolving staffing challenges with professionalism and sound judgement.

This is an opportunity to develop valuable skills in workforce coordination, administration and operational planning within the unique environment of Parliament. You’ll receive training on the relevant systems and work as part of a supportive team where communication, organisation and people skills are highly valued.

Find out more about working at the House of Commons.

Person specification

Experience in using and managing a range of IT systems, databases, and digital platforms, with a good knowledge of the Microsoft Office.

The ability to build good relationships and to co-operate with others.

The ability to plan & prioritise well, with the ability to take initiative and remain calm under pressure.

Excellent customer service skills.

Experience in using a rostering system and scheduling & allocating staff.

Benefits

Alongside your salary of £31,529, House of Commons contributes £9,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

In addition to your salary, we offer an attractive range of benefits including but not limited to:

Generous annual leave starting at 30 days and increasing to 35 after one full working year.

Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%

Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Team

Email : [email protected]

Recruitment team

Email : [email protected]

Apply / view full listing →

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