Contact HandlerJobsGoPublic
Location
Force Headquarters, Leicestershire
Business Area
Call Centre (Contact Management)
Department
B - Contact Management Dept.
Rank
N/A
Grade
3
Salary
£27,204 - £30,333
Part/Full Time
Full Time
Hours per Week
37:00
Additional Working Conditions
Shift Work, Weekend Working
Type of Contract
Permanent
Vetting Level Required
RV
Description
Be the calm in someone’s chaos
Someone somewhere is having the worst day of their life… and they need you!
You’ll be the first voice people hear when they call 999 or 101, and what you do next matters.
Whether it’s a life-threatening emergency or a call for guidance, your voice will bring calm, clarity and action when it’s needed the most.
Real Impact, in real time
No predictable days, one minute you’re helping report a burglary the next you’re coordinating a response to something critical.
This isn’t your average role
Answer calls and figure out what’s really going on…fast
Use your judgement to solve problems and make quick decisions
Support people through intense, emotional and chaotic moments
You don’t need to have done this before, but you do need to be:
Calm under pressure
A great listener who can pick up on what’s not being said
Quick thinking with good judgement
Empathetic but stay focused and professional
You’re not just answering calls, you’re making a real impact every shift, building great skills in communication, crisis handling and decision making.
You’ll be part of something bigger; protecting your community!
READY TO BE THAT PERSON?
Apply now and start making a difference from your very first call.
What’s next…
If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.
Application deadline – 27th September 2026 at 23:55
Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.
Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.
What’s in it for you?
At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefitsthat are available to all our staff and officers.
To find out more about Leicestershire Police and understand how you can make a difference visit ourcareers website.
We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of males and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.