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Our Vacancy

We are looking for an organised and customer-focused professional to support the delivery of Disabled Facilities Grants, home adaptations, loans, and related services. The role is key to helping vulnerable people maintain their independence by providing practical guidance, coordinating adaptations, and managing cases from referral through to completion.

What you'll do

You will manage customers through the Disabled Facilities Grant and home adaptation process, providing support, advice, and guidance from initial enquiry to completion. The role involves carrying out customer visits, coordinating applications and paperwork, maintaining accurate records, and working closely with colleagues, contractors, and external agencies to help customers live independently.

What you'll need

You'll have strong organisational and communication skills, with the ability to manage multiple cases and build positive relationships with customers and stakeholders. Experience in administration, customer support, and record management is important, along with a commitment to safeguarding, confidentiality, and delivering a high-quality service to vulnerable individuals.

This is a part time role working 26 hours a week, Monday, Tuesday, Thursday and Friday (10:00 to 17:00).

Please note this is a fixed term contract until 31st March 2027.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

Contributory pension scheme up to 10% matched contributions

30 days annual leave in addition to bank holidays

24/7 digital GP service and counselling helpline (including face-to-face sessions)

Free annual eye test voucher and contribution towards glasses

Enhanced maternity, paternity, and shared parental leave provision

Annual flu vaccinations

Please read before applying:

You must have the right to work in the UK; we are unable to provide a visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on [email protected]

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.