Case Administrator - Yorkshire and the Humber Probation Service - Wakefield (Ref: 22147)JobsGoPublic
Job summary
Please refer to Job Description
Job description
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If this sounds like you, apply now.If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.New entrants are expected to join on the minimum of the pay band.Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.Overview of the jobThis is an administrative job within the Probation Service.For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.Right to work in the UKYou must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules).Skilled Worker visa changes from 22 July 2025In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result:HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.Civil Service recruitment: nationality rulesCivil ServiceThis guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment.You can read more about Skilled Worker visas and the eligibility criteria here (https://www.gov.uk/skilled-worker-visa)About us:By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.To find out more about working as a Case Administrator please click hereAbout the Recruitment Process To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question.As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours.The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start.If you would like more information relating to reasonable adjustments and the CSJT, please see more details here. You can also watch a short a video here.You can find out more about the CSJT and complete a practice test now here.If you are successful in passing this stage, your full application will be sifted once the application deadline has closed. You will then receive further instruction on the progress and outcome of your application. If we receive a high volume of applications, we may assess and progress candidates through the recruitment process in stages (tranches). Candidates who meet the required standard at sift may be held pending future assessment stages rather than progressing immediately. Interview invitations and subsequent offers will be managed in line with the tranche in which candidates are assessed and their position in merit orderIf you apply for multiple vacancies for the same role, only one of your applications will be progressed. Any assessment scores achieved will be applied consistently across all applications for that role, this will be valid for 6 months.Candidates who do not meet the minimum benchmark at either the Sift or Interview stage will not be eligible to reapply for the same role for six months from the date their assessment scores are progressed. There is also no guarantee that you will progress to the next stages of the recruitment process; however, we will keep you informed at each stage.Take a look at a short video about the Case Administrator Role hereAbout the roleCase Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, Approved Premises etc. depending on business requirements. These posts will be based in PDUs across the region and the following Probation Service functionsCase administrators are based in a wide variety of settings, Listed below:
Accredited Programmes
Structured Interventions & Attendance Centres
Community Integration and Contracts
Contracts
Courts
Integrated Offender Management
Performance & Quality
Personality Disorder Projects
Prisons
Public Protection (Custody)
Public Protection (Community)
The Homeless Prevention Taskforce
Service Centres
Unpaid Work (community payback)
Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation.As a case administrator, you’ll ensure:all processes run efficiently
systems are maintained properly
probation information is collated and prepared for case files
You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
Person specification
Please refer to Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Delivering at Pace
Managing a Quality Service
Working Together
Benefits
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Recruitment Enquiries Team
Email : [email protected]
Telephone : 0845 241 5358
Recruitment team
Email : [email protected]
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…
https://jobs.justice.gov.uk/careers/JobDetail/22147?entityId=22147