Patient Services Advisor - Creech Medical Centre nr Taunton, SomersetNHS

Job summary

Symphony Healthcare Services are looking to recruit aPatient Services Advisor(phone and administration based duties) for Creech Medical Centre in Creech St Michael near Taunton in Somerset.

Responsibilities will include assisting patients over the phone, as well as face to face and managing appointments, handling repeat prescriptions and providing general administrative support to the team.

This role is a permanent contract, consisting of 18 hours per week.

The rate of pay is £13.09 per hour.

This vacancy will close at midnight on 22nd September 2026.

Main duties of the job

This role requires courteous, calm and effective communication skills over the phone and methodical, accurate administration capabilities.

You will assisting patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

Job description

Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role.

Please read this carefully before applying.

About us

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

We look forward to hearing from you and receiving your application.